Good morning! I was just attempting to use the Run Only Agent with a customer and when they downloaded and ran the agent6.10.exe, they received the following message:
Application Error Exception EOIeException in module rutserv.exe at 00151C47. The parameter is incorrect.
We tried running from different locations, run as administrator, "unblock" the file so it is not flagged as a downloaded file. All still got the same error. This is a fairly new Windows 10 Pro install.
The issue might be caused by some third-party software. Could you please clarify if the issue occurs on only one machine or it can be reproduced on multiple machines? In addition, please try deleting this registry key: HKEY_CURRENT_USER\Software\Usoris\Remote Utilities\Host and remove this folder as well: %appdata%\Remote Utilities Agent.
Good morning, Polina. Letting you know I have encountered this error twice more just recently. I had the opportunity to try your suggestions and wanted to share my results:
The HKEY_CURRENT_USER\Software\Usoris\ folder did not exist in the registry. I also did a search for "Remote Utilities" in the registry and found limited results that mainly were in things not related to application settings.
The %appdata%\Remote Utilities Agent\ folder did exist and had 2 subfolders. I deleted the entire Remote Utilities Agent folder.
Still got the same error.
I again tried running the agent "as administrator" after making the suggested deletions, but still got the same error.
Could you please let me know if the issue occurred on the same remote machine you've encountered it previously? Or was it another Agent on another machine this time? In addition, could you please let us know what other registry keys were found in the Windows Registry Editor? Could you please export these keys and send them to firstname.lastname@example.org for examination?