The viewer I am using is still 126.96.36.199, the problem host is also 188.8.131.52 The host that works with my 184.108.40.206 viewer is 220.127.116.11....... I will try updating to your latest 18.104.22.168 (but leave the working PC) to see if that sorts the problem.
Still the same I'm afraid. Run the viewer and double click on the host. Remote desktop loads, then shrinks to minimum size. Expand viewer window - as in 'After upgrade to 22.214.171.124(1)' Close viewer, which closes host desktop. Run viewer again and double click on the host. Again Remote desktop loads, then shrinks to minimum size as in 'After upgrade to 126.96.36.199(2)' Doing the same on the PC with viewer is 188.8.131.52 is fine....
Downgrading the host on the remote PC to 184.108.40.206 (I had an old copy) worked - the screen now stays as it was when the connection is closed. Thew question is why the newer host software does not retain the session remote window size......
Stretch view. My viewer laptop is 1920x1080, PC with problems 1280x1024, so 'stretched' it fits on screen. Other PC is 3840x2160, so it's 'shrunk'. Both hosts are now running OK (not reverting to a small desktop) using 220.127.116.11 host.
I tried your fix, it doesnt work, still happens, I just performed a simple upgrade and every single one of my systems got reset to postage size when they came back online, and screen paints are very slow as per the other recent ticket I mentioned
RU is too unstable, unpredictable, inconvenient and unreliable for me. I will be migrating all my systems and customer systems to Dualmon.
I used to love RU but as per above its unusable and would not be able to recommend to my clients/customer
good luck to you maybe ill check it out in a few years hopefully you get things working properly.
Sorry for the late reply, my message seems to not to appear somehow. However, I have forwarded all the information you provided to the development team and we're currently investigating into it. Also, it would be very helpful if you could send us your address book file. By default, the general address book file is stored in this location: C:\Users\<user>\AppData\Roaming\Remote Utilities Files\connections_4.xml. You can send it to firstname.lastname@example.org if it's convenient for you. Of course, you will need to change the credentials afterward for security reasons.
This is to inform you that we managed to reproduce the issue. The fix will be implemented in the nearest update. Meanwhile, here is a workaround that can help temporarily fix the problem: 1. In the main Viewer window please navigate to the Tools tab and select Options. 2. Navigate to the Remote screen section and select the Tabbed view checkbox as it's shown on the screenshot below.