Hello David,
Thank you for your clarification.
Viewer is Portable version in trial mode.
Unfortunately, we couldn't reproduce the issue using the portable Viewer.
Can I provide you some kind of debug log, or show you the problem?
Yes, feel free to zip the logs and send them over to us at support@remote-utilities.com.
Here's how you can get the logs:
Server logging is enabled by default. The RU server stores its
Event and error log in the following location:
C:\Program Files (x86)\Remote Utilities - Server\Logs.
The
Connection log is stored in the location:
C:\Program Files (x86)\Remote Utilities - Server\stat.
In the Viewer, the
Connection log is disabled by default.
To enable it, please perform the following steps:
1. In the Viewer, select the
Tools tab and click
Options.
2. In the Options window switch to the
Event log tab and enable
Use event log.
3. You can also select the
Store to disk checkbox.

4. In the main Viewer window, select the
View tab and click
Show event log. The log panel will appear in the Viewer interface:

The Connection log also can be found in the folder
EventLog which is located in the same folder with the rest of the portable Viewer data.
That was the 2nd issue, once I updated the auto-import server URL it was acting as expected.
I'm glad to hear it is working for you now.
Looking forward to your reply.