Martin Woodworth's community posts


Phone app won't connect.

Support level: Free or trial
Hi Pauline.
I've been busy so just tried this, ie: I've updated my host computer to this new version 7.1.2.0 as you suggested & it now works.
Thank you very much :)

Phone app won't connect.

Support level: Free or trial
I have Motorola moto g4 & have today downloaded the app. The app version is: 7.0.3.0m12.3.1.
My home computer is Windows 7 & the host is running with version 6.10.10.0.
I have set the Idn on host & app.
If I try to connect it shows 'Preparing' for a few seconds then nothing. No indication of why, no message, no nothing. So I have no idea how to make it work.