João Correia's community posts

Working again 💙

Pauline wrote:

Hello everyone,

Thank you all for your patience.

The reason we're asking about antivirus/firewall software is just to exclude the possibility - sometimes a/v software updates their databases (usually without notifying users) and might mistakenly start blocking our software or access to servers. Please understand that we're not saying it's their fault - we're simply trying to identify if the affected machines have anything in common.

In addition, we've just restarted our servers just in case - please try connecting to your Hosts once again and see if you're able to connect or if the issue still persists. Please note that in some cases it might take up to a few minutes for the connection to restore and start working again.

Thank you.

Same here..
problem persist

it@fa1070 wrote:

Please João Correia DO NOT answer it's possibly an antivirus isue !!!
Clealy it's related to YOUR infra , please read de forum above to know more.

I didn't say "it's an antivirus problem".
I was just responding to Pauline's question:
"Could you please let us know if you have any antivirus/firewall software installed on your Viewer machine?"

I tried turning off my antivirus and firewall and I still have the same problem.
It was just to rule out this hypothesis.

We all need a solution asap!!

Pauline wrote:

Hello everyone,

I've just checked with our developers on the issue and they've let me know that our servers are up and running and there were no recent downtimes or other issues on our servers within at least the last 7 days.

Could you please let us know if you have any antivirus/firewall software installed on your Viewer machine?

Looking forward to your reply.

Without any AV/Windows Defender and firewall disable.
problem persists

Mike G wrote:

Worldwide problem - See other posts...

Thanks Mike.
I realized that, but I only saw posts referring to "Free License"

Hi!
🛑 I have a STARTER LICENSE and since early in the morning I am not able to connect to my hosts/clients who are "online".
"Unable to Connect".
viewer v7.1.2.0
host v7.1.2.0.
Yesterday everything was OK but today I couldn't make any connection.

I need an urgent solution.

(pt-PT)