The reason we're asking about antivirus/firewall software is just to exclude the possibility - sometimes a/v software updates their databases (usually without notifying users) and might mistakenly start blocking our software or access to servers. Please understand that we're not saying it's their fault - we're simply trying to identify if the affected machines have anything in common.
In addition, we've just restarted our servers just in case - please try connecting to your Hosts once again and see if you're able to connect or if the issue still persists. Please note that in some cases it might take up to a few minutes for the connection to restore and start working again.
I've just checked with our developers on the issue and they've let me know that our servers are up and running and there were no recent downtimes or other issues on our servers within at least the last 7 days.
Could you please let us know if you have any antivirus/firewall software installed on your Viewer machine?
Looking forward to your reply.
Without any AV/Windows Defender and firewall disable. problem persists
Hi! 🛑 I have a STARTER LICENSE and since early in the morning I am not able to connect to my hosts/clients who are "online". "Unable to Connect". viewer v188.8.131.52 host v184.108.40.206. Yesterday everything was OK but today I couldn't make any connection.