Gretchen Kelly's community posts


One viewer can't log in to a machine, others can.

Gretchen Kelly, User (Posts: 4)
May 03, 2022 9:57:19 am EDT
Support level: Free or trial
Same here, but this time several computers COULD connect to the one, except one that couldn't.  Same flux was occurring where the host was showing online/offline, whereas that flux was not occurring with our other computers that connected with it just fine.  She WAS able to finally get in about 15 minutes ago.  Was that happenstance or did you do something on your end after the post was made this morning?  I'm in FL too, not sure if that matters.

One viewer can't log in to a machine, others can.

Gretchen Kelly, User (Posts: 4)
May 02, 2022 9:46:34 am EDT
Support level: Free or trial
Thank you, Pauline for attending to this so quickly.  Did you find the cause?  Do you need me to send in my log to assist with this?

One viewer can't log in to a machine, others can.

Gretchen Kelly, User (Posts: 4)
Apr 28, 2022 8:08:04 pm EDT
Support level: Free or trial
I can connect to all of my computers now!  They must've rebooted?

One viewer can't log in to a machine, others can.

Gretchen Kelly, User (Posts: 4)
Apr 28, 2022 2:34:54 pm EDT
Support level: Free or trial
I had the same issue this morning (and still), yet one person could log in remotely to her specific computer.  She had logged in at 8am this morning and the other attempts to other computers were much later.  Once she logged out and went to lunch, she came back and could no longer log in either.  We had already tried all of the normal things- rebooting, checking IDs, etc.  Multiple attempts at authentication til time out.  Once in awhile I get the world map, but then the computer completely locks up at that point.  I also noted that the computer connections kept vacillating between being online and offline even though each computer remained online in actuality.
Edited:Gretchen Kelly - Apr 28, 2022 2:57:58 pm EDT