Jane H's community posts

Problem connecting

Jane H, User (Posts: 3)

Mar 17, 2022 5:07:03 am EDT

All working now, I reinstalled the host and that did the trick.
Still can't ping id.remoteutilities.com though - don't know if I need to be able to do that?

Problem connecting

Jane Hunt, User (Posts: 3)

Mar 16, 2022 5:30:13 pm EDT

Support level: Free or trial

Hi Pauline
On viewer I am on version 7.1.2.0, that's on a windows 10, the host is version 6.10.10.0 and is on a windows 7 machine.
Thanks
Jane

Problem connecting

Jane Hunt, User (Posts: 3)

Mar 16, 2022 2:00:54 pm EDT

Support level: Free or trial

On my laptop viewer I can see that the remote pc is Online, but when I try to connect I get the 'Unable to connect' message. The host log shows nothing.

I have tried to ping id.remoteutilities.com on both computers and get no response. To rule out firewalls/isp blocking etc I tried ping from another web server I have access to - still nothing.
I also tried a ping test on this site https://www.site24x7.com/ping-test.html which also doesn't work.

Is there something wrong with the id.remoteutilities.com site?