Adam Alonzo's community posts


How to upgrade to version 7 if I'm a free license user?

Support level: Starter
Not the answer I wanted to hear, but I appreciate the quick response.  I was unaware of RU Support prior to this week, and I've been impressed with what I've seen.  Thank you!

How to upgrade to version 7 if I'm a free license user?

Support level: Starter
I've got the paid starter version of RU Viewer 7.1.2.0.  I am able to upgrade RU Viewer on my computer, but unfortunately the computers I need to connect to are under the control of others and they are "reluctant" to upgrade the Host, so they're still running Version 6.  I'm able to access the remote hosts in Full Control mode, but what I really need is File Transfer mode.  But when I try to connect I get the error message:  "Attention! Your Host version mismatches Viewer version.  This mode requires the same version on both ends.  Please, update your Host."  Is it possible to do File Transfer from the Version 6 Host to my Version 7 Viewer?