Mark Bater's community posts

Hi Pauline,

I have emailed the requested log files (2 x host, 1 x viewer). However looked again this morning and 2nd host computer is online and I was able to connect normally but the 1st host remained offline, the opposite to yesterday.

I look forward to your reply.

Hi Pauline,

Tried what you advised but remained the same (2 hosts offline). However looked this morning and one of the hosts was online and I was able to connect normally but the other host remained offline. Went out for a few hours and when I returned both hosts were again offline and refused to connect.

This is weird because both hosts are exactly the same computers and are located in the same premises but not the same premises as the viewer computer. So I think the problem must be with the host update.

I uninstalled the version 7 host and reinstalled version 6.10 on one of the host computers and it comes back online and I can connect if I use the Temporary key on viewer.

I look forward to your reply.

Hi Pauline,
I updated to version 7 exactly as you described but my host computers are now constantly offline in my viewer and won't connect.
I hope to purchase as I love the software but until I resolve this in the free version I unable to.
Please help.