Graham Doney's community posts

On further investigations it would seem that following the update to version 7.1.2.0 our web filtering service Netsweeper started blocking Remote Utilities. Error log reads unknown://64.20.61.146:5655  Host is an IP; Unknown protocol, United States.  Attached is a screen shot of the log entry for one of our PCs with Host installed

Any update please. Host Log Files sent on 29th Jan 22.  I see others have had similar problems

OK that is what I tried both at home no proxy and at school where connection is via a proxy. When you ping id.remoteutilities.com at both locations (at home I have no connection problems and host connects) I get  

C:\WINDOWS\system32>ping id.remoteutilities.com

Pinging id.remoteutilities.com [64.20.61.146] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.20.61.146:
   Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

However, when I ping just remoteutilities.com at home I get a reply
C:\WINDOWS\system32>ping remoteutilities.com

Pinging remoteutilities.com [104.236.34.44] with 32 bytes of data:
Reply from 104.236.34.44: bytes=32 time=81ms TTL=51
Reply from 104.236.34.44: bytes=32 time=80ms TTL=51
Reply from 104.236.34.44: bytes=32 time=80ms TTL=51
Reply from 104.236.34.44: bytes=32 time=80ms TTL=51

Ping statistics for 104.236.34.44:
   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 80ms, Maximum = 81ms, Average = 80ms

But when I ping remoteutilities.com at school I get no reply it just times out so something at school is blocking remote utilities.  Why Remote Utilities is blocked and not  [censored] is a mystery as I have checked the Firewall and Ports. Many thanks and take care

How do I ping id.remoteutilities.com?  Does not seem to work at home where I have no connection problems

Many thanks for your quick responsel.  I can confirm that we are using the version 7.1.2.0 as I upgraded to this on the computers with host installed as they all suddenly lost connection to the internet ID at the end of December.  The PCs  still indicated no connection available whereas before they setup without any problems when I installed the proxy settings for the school  which have not changed. I have checked the firewall and ports which appear to be ok.  I use Remote Utilities to connect fr om home so no proxy needed in the viewer settings. I have also tried viewer in school wh ere I have installed the proxy on viewer. I initially thought it was problems with the proxy but installed  [censored] on one of the same computers at school as I have remote utilities on and that works fine through the same proxy. Our proxy setting is empsnproxy.unclouded.netsweeper.com with port 31479. I even contacted netsweeper to check all was ok. What I don’t understand is [censored] works through the proxy whereas Remote Utilities won’t although it did for over a year. I much prefer RU as it has great tools.
Many thanks and take care

Remote Utilities suddenly stopped working  . Proxy configured but states connections not available.  Using latest version.  We have been using Remote Utilities for a long time with no problems