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John Gatschuff's community posts


Remove the notice near the system tray

John Gatschuff, User (Posts: 3)
Jan 18, 2022 9:07:04 pm EST
Support level: Free or trial
I agree, for those little guy and those of us testing the product, this is a real put off. Smaller, less intrusive and moveable would be acceptable, just.
You have to understand as was mentioned earlier, many of us do maintenance work in the off hours so as not to intrude on our client time and we have to be able to do our job!

Viewer not Updating from server correctly

John Gatschuff, User (Posts: 3)
Jan 17, 2022 5:33:09 pm EST
Support level: Free or trial
Yes I have, the hosts are visible to the RU Server so it has to be correct. The viewers see the server, the hosts see the server, I can connect to some of the hosts so that connection is working.

I should note, I am self hosted.

Version mismatch is 7.0.2.0 vs 7.1.2.0 and I have connected to other hosts with 7.0.2.0
Hosts are running, the server see them
Server can see host with Inernet ID
Firewall is fine, I can connect to some hosts
No blocking on outbound ports
Using Avast, inbound working because I can access some hosts
Avast shouldn't be blocking outbound traffic, using free version
No proxy required
Cannot login never mind connect
Hosts are shown online, at least some of the time
Self hosted
Can see everything
No Pin Code
Edited:John Gatschuff - Jan 17, 2022 5:50:36 pm EST

Viewer not Updating from server correctly

John Gatschuff, User (Posts: 3)
Jan 16, 2022 11:55:50 pm EST
Support level: Free or trial
This problem has been getting progressively worse.
RU Server admin console show 9 hosts as idle, stop a host and the number of idle hosts is reduced. OK that seems to be working.
Open Viewer connect to server address book shows all hosts, at any given time any number of those host show as offline.
Some hosts, which show online and you attempt to connect, the host suddenly goes offline and cannot connect.
I am currently using Viewer and Host 7.1.2.0 and Server 3.2.1.0. This problem has occurred over at least the last  5 versions. It has occurred on more than one viewer.
I love the product and would consider expanding, but not until this problem is corrected.