Rich J's community posts

I figured out the issue I had to change the configuration on the client within the console as well.  I figured with the "Authentication Password" that those changes would automatically flow from the Windows Client up to the console directly.

I was able to manually set connect.richtechtv.com on the client host in question and I now see connections to server.  

In addition the status changes from "Online" to "unknown" every 60 seconds or so.





However, I still am unable to connect to the the client machine.

I am trying to setup a connection directly fr om multiple clients (Windows 10) to the RU Server, but connectivity is not working.  The agents never try to communicate to "connect.richtechtv.com"

• I installed the RU Server on a Server 2012R2 Machine (Patched to Dec 2021)
  
• I installed the free license trial with the "License Key Deployment"
  
• I setup my port forward
  
• DNS Entries are configured connect.richtechtv.com
  

Wh ere do you tell the client to connect to "connect.richtechtv.com"? I haven't see the option all I see under configuration is Internet-ID, shouldn't there be "Direct Connection over Internet" Option?

Running Version: 7.1.2.0