Philip Le Riche's community posts

Err_ssl_protocol_error on remoteutilities.com, host/agent don'r work

Support level: Free or trial
Trying to support an elderly lady, I directed her to remoteutilities.com to download the agent but neither Chrome nor Edge would connect.  Visiting her, I found she was getting Err_ssl_protocol_error. It seems her browsers were unable to make an ssl connection. And when I installed agent or host from a memory stick, neither could make a connection, and Viewer from my iPhone failed to connect to her. I think I used it successfully some 8 - 9 months ago.

Windows 10 appears to be up to date. The only antivirus is Windows Defender. Remote Utilities appears to be allowed in the Widows firewall.

The last few lines in rut_log are appended. Not sure what to try next. Ideas?

Thanks - Philip

23.12.2021---14:59:45:572 34   Remote Utilities - Host 70100 is started. GMT Windows 10.0 64bit
  23.12.2021---14:59:51:525 96   Relay node: OK ID: 830-871-469-617; Port: 443; Try count: 2
  23.12.2021---15:00:02:791 96   Relay node: OK ID: 830-871-469-617; Port: 443; Try count: 2
  23.12.2021---15:00:14:056 96   Relay node: OK ID: 830-871-469-617; Port: 443; Try count: 2
  23.12.2021---15:00:25:322 96   Relay node: OK ID: 830-871-469-617; Port: 443; Try count: 2
  23.12.2021---15:00:35:775 96   Relay node: OK ID: 830-871-469-617; Port: 443; Try count: 2
  23.12.2021---15:00:41:510 96   Internet-ID ErrorCode <> 0 Error code: 1
  23.12.2021---15:00:51:213 96   Relay node: OK ID: 830-871-469-617; Port: 443; Try count: 2
  23.12.2021---15:00:56:791 96   Internet-ID ErrorCode <> 0 Error code: 1
  23.12.2021---15:01:21:228 96   Relay node: OK ID: 830-871-469-617; Port: 443; Try count: 2
  23.12.2021---15:01:26:806 96   Internet-ID ErrorCode <> 0 Error code: 1
  23.12.2021---15:01:51:244 96   Relay node: OK ID: 830-871-469-617; Port: 443; Try count: 2
  23.12.2021---15:01:56:822 96   Internet-ID ErrorCode <> 0 Error code: 1
  23.12.2021---15:02:21:228 96   Relay node: OK ID: 830-871-469-617; Port: 443; Try count: 2
  23.12.2021---15:02:26:806 96   Internet-ID ErrorCode <> 0 Error code: 1
  23.12.2021---15:02:51:213 96   Relay node: OK ID: 830-871-469-617; Port: 443; Try count: 2
  23.12.2021---15:02:56:791 96   Internet-ID ErrorCode <> 0 Error code: 1
  23.12.2021---15:03:21:228 96   Relay node: OK ID: 830-871-469-617; Port: 443; Try count: 2
  23.12.2021---15:03:26:806 96   Internet-ID ErrorCode <> 0 Error code: 1
  23.12.2021---15:03:51:244 96   Relay node: OK ID: 830-871-469-617; Port: 443; Try count: 2
  23.12.2021---15:03:56:822 96   Internet-ID ErrorCode <> 0 Error code: 1
  23.12.2021---15:04:21:287 96   Relay node: OK ID: 830-871-469-617; Port: 443; Try count: 2
  23.12.2021---15:04:26:865 96   Internet-ID ErrorCode <> 0 Error code: 1
  23.12.2021---15:04:51:289 96   Relay node: OK ID: 830-871-469-617; Port: 443; Try count: 2
  23.12.2021---15:04:56:868 96   Internet-ID ErrorCode <> 0 Error code: 1
  23.12.2021---15:05:21:289 96   Relay node: OK ID: 830-871-469-617; Port: 443; Try count: 2
  23.12.2021---15:05:26:868 96   Internet-ID ErrorCode <> 0 Error code: 1