James Panzitta's community posts
Cannot connect to computer via internet ID
James Panzitta,
User (Posts: 7)
Apr 17, 2025 10:48:59 am EDT
Support level: Starter
Hi,
I've verified that there are no firewall problems or anything blocking the program. When I try to connect to a particular computer, it says wrong password every time.
I know the password is correct. I have changed the password twice and requested a new internet ID. After that I still cannot connect. The computer shows online with the new internet ID, but always says wrong password. What may be wrong? Basic troubleshooting has been done.
I've verified that there are no firewall problems or anything blocking the program. When I try to connect to a particular computer, it says wrong password every time.
I know the password is correct. I have changed the password twice and requested a new internet ID. After that I still cannot connect. The computer shows online with the new internet ID, but always says wrong password. What may be wrong? Basic troubleshooting has been done.
License question
James Panzitta,
User (Posts: 7)
Jul 28, 2022 3:43:05 pm EDT
Support level: Starter
Hello, I have followed all of your steps but the issue persists.
Edited:James Panzitta - Jul 28, 2022 3:43:18 pm EDT
License question
James Panzitta,
User (Posts: 7)
Jul 28, 2022 2:14:56 pm EDT
Support level: Starter
Hmm not sure what I am doing wrong but I upgraded my license, put the new license key into the viewer, restarted the viewer but when I add another connection it still says that I cannot have more than 20 and to remove extras.
License question
James Panzitta,
User (Posts: 7)
Jul 26, 2022 3:57:05 pm EDT
Support level: Starter
Ok so if I do upgrade to 2 techs and 20 computers per tech, how do I switch techs to access the second batch of 20 computers? Or is that not how it works?
License question
James Panzitta,
User (Posts: 7)
Jul 26, 2022 2:52:35 pm EDT
Support level: Starter
Currently bought 1 starter license for 20 computers and 1 tech. We need a few more computers though, maybe 5 more for now. Can I just spend another $99 on another starter license and get 20 additional computers? Would I have 2 license files then? We still just need 1 tech and not sure the best way to go about purchasing because mini seems like too much for what we need.
Disengage the mouse from full control mode
James Panzitta,
User (Posts: 7)
Jul 26, 2022 12:19:23 pm EDT
Support level: Starter
Turns out alt+F12 ended up working more like what I wanted. Thanks again
Disengage the mouse from full control mode
James Panzitta,
User (Posts: 7)
Jul 25, 2022 4:13:11 pm EDT
Support level: Starter
Hi, is there any way to disengage the mouse while in full control mode? Maybe just a hotkey to disconnect when in full control mode?
My situation is that if I am logged into a users computer and then finish helping them, I always have to move the mouse cursor out of the window (usually going upper right) so then I can close my connection. Sometimes I have to go back and forth from my computer to theirs to reference something and again I have to drag the mouse out of the window in order to access my computer again. I'd like to be able to "release" or disengage the mouse cursor so that I don't have to move it out of the window in order to get back to my computer. Sometimes it is annoying because of resolution differences or multiple monitors. Is there a hotkey I'm missing?
My situation is that if I am logged into a users computer and then finish helping them, I always have to move the mouse cursor out of the window (usually going upper right) so then I can close my connection. Sometimes I have to go back and forth from my computer to theirs to reference something and again I have to drag the mouse out of the window in order to access my computer again. I'd like to be able to "release" or disengage the mouse cursor so that I don't have to move it out of the window in order to get back to my computer. Sometimes it is annoying because of resolution differences or multiple monitors. Is there a hotkey I'm missing?