Hmm not sure what I am doing wrong but I upgraded my license, put the new license key into the viewer, restarted the viewer but when I add another connection it still says that I cannot have more than 20 and to remove extras.
Currently bought 1 starter license for 20 computers and 1 tech. We need a few more computers though, maybe 5 more for now. Can I just spend another $99 on another starter license and get 20 additional computers? Would I have 2 license files then? We still just need 1 tech and not sure the best way to go about purchasing because mini seems like too much for what we need.
Hi, is there any way to disengage the mouse while in full control mode? Maybe just a hotkey to disconnect when in full control mode? My situation is that if I am logged into a users computer and then finish helping them, I always have to move the mouse cursor out of the window (usually going upper right) so then I can close my connection. Sometimes I have to go back and forth from my computer to theirs to reference something and again I have to drag the mouse out of the window in order to access my computer again. I'd like to be able to "release" or disengage the mouse cursor so that I don't have to move it out of the window in order to get back to my computer. Sometimes it is annoying because of resolution differences or multiple monitors. Is there a hotkey I'm missing?