Andy Pilate's community posts

Reinstalling Viewer (and removing all settings) fixed it.
I can provide the old settings folder for analysis if you guy are interested

I have tested and confirmed being able to ping id.remoteutilities.com and id70.remoteutilities.com
Agent was in the "Ready to connect" stage.

Hi,

I am having some issues getting RemoteUtilities working on my new work laptop.
I am getting the "Unable to connect" message, despite the laptop being shown as online (in RU).
When trying to connect to it using the direct IP, it works. But I need Internet-ID to work...

I have tried to disable Windows Defender on the target computer, disable the Windows firewall, flush DNS caches, restart both computers. I have tried to use a different network (different IPs), but I keep getting

30-10-2021__01:09:04__287 InetConnection to internet-id server #792557 Error. Name: "censored", host: "id70.remoteutilities.com:5655". Exception class: "EIdSocketError". Message: "Socket Error # 11001
Host not found.".

I can see the computer as "online" in RU, so something is wrong. I can connect to my other Internet-ID computer fine, which is also on my local network.
I will send right away to support@remoteutilities.com the log files on both sides.


Thanks for the help