Andrei P.'s community posts

Polina hello. I have a good news. Reinstall of Windows help me. I don't know what happend (same updates, same software). I think that last Windows updates can broke something. Thank you.

Polina hello. I have both RU 7.0.0.3 Host + Viewer installed.

I try to make some tests. I can connect from a Viewer 7.0.0.3 to a Host 6.10 (Win 7 desktop). All works fine.

I have made some reinstallations with 6.10-7.0.0.3 combinations of Host and Viewer. And now I have a working remote connection to my desktop. But it works for some (2-10) seconds. Remote desktop works, keyboard works, mouse works and after 2-10 seconds remote desktop freeze on RU screen, waiting for some seconds and RU make a reconnection.

I will try to reinstall a clean Windows at my laptop to Win 10 20H2 to exclude different Windows versions factor.

Polina thank you. Let me try to explain it step-by-step.

I make a connection from laptop to desktop in my home network by ip. When my desktop monitor is in standby mode (desktop is steel working) I see password enter field. After enter password I have a global map and next a black screen. Now if I retry a connection I have a reconnection error popup.

When monitor is working I have a similar issue. But I have no password field (for clean test I don’t save a password previously), just a reconnection popup.

All firewalls were disabled. In firewall log at desktop I see a connection from laptop but nothing more (all connections are accepted and were written to log).

Is any way to downgrade to 6.12 beta host? It works before update well)

Hello. After update RU from 6.12 beta to 7.0.0.3 I can't connect from viewer (W10 1909) to host (W10 20H2). Trying downgrade to 6.10 but have similar results with connection fail. Downgrade to 6.12 beta is impossible. No downloads for it.