Alan Lombardo's community posts

I have tried all of the options above and also re-added to Start Host file to the firewall (it was already there).  I saved the event viewer, registry file (exported) and Remote Utilities Logs.  I was unable to upload the *.zip file.    Thank you very more for the help so far.  Please let know of any more suggestions..

**I have an upd ate**  The real problem seems to be that the host does not start automatically.  We need to run "start Host" each time the computer restarts.  In the settings for host, it is set to automatic and is se t to automatic in "services". I have uninstalled the host per instructions on the website (registry edit) and installed version 7.  I have uninstalled AVG and ran the AVG Clear program to fully uninstall and the host will not start automatically when AVG is not installed.  I have reinstalled AVG and the host still will not start.  Any further suggestions?  This was working fine for a few years and just started having this problem about a month ago.

It is version 6.10.10.0 for the viewer. We downloaded the host and viewer at the same time. I can’t remember the version of the host.  We uninstalled and reinstalled both viewer and host at the same time and didn’t resolve the issue. The host is also using AVG antivirus.

How long is the Internet-ID supposed to be the same?  I do have a free license, but the internet ID seems to change about every week or so? Is it supposed to be changing so often?