AsianEggrollM's community posts


Connection Was Interrupted

AsianEggrollM, User (Posts: 4)
Jan 04, 2021 1:37:52 pm EST
Support level: Free or trial
Thank you for your reply. I will try that. Do you know when the beta will be pushed to a stable release?

Connection Was Interrupted

AsianEggrollM, User (Posts: 4)
Jan 03, 2021 3:24:39 pm EST
Support level: Free or trial
I am also able to immediately connect back to a computer that has had this problem.

Black Screen

AsianEggrollM, User (Posts: 4)
Jan 03, 2021 3:19:59 pm EST
Support level: Free or trial
I am getting a black screen when viewing one of my computers. All of the other ones work fine, except for this one. When looking at the physical screen, the mouse moves in a very jittery manner and only updates every 10-ish seconds. I've tested the speed of the network connectivity from the computer with the problem and have seen no problems. This computer is located in the same place as all the other computers. I have tried restarting, and it has not worked. I am running an RU server setup on Windows Server 2016, the hosts on Windows 10, and the viewer on Windows 10.

RU Server Version: 2.8.2.0
RU Host Versions: 6.10.10.0
RU Viewer Version: 6.10.10.0

Connection Was Interrupted

Brian Mak, User (Posts: 4)
Jan 03, 2021 3:16:06 pm EST
Support level: Free or trial
Every once in a while, I am getting disconnected from a computer with the message "Connection was interrupted" showing up in the viewer. If I am connected to multiple computers, it happens to a random one every 15 minutes or so. Only one gets disconnected each time. I am running an RU server setup on Windows Server 2016, the hosts on Windows 10, and the viewer on Windows 10.

RU Server Version: 2.8.2.0
RU Host Versions: 6.10.10.0
RU Viewer Version: 6.10.10.0