Paul Durham's community posts

Hello Polina,

Have you had feedback from CloudFlare?

@john Randal, I don't  understand you comment.

Hello Polina.

I will gladly submit a request to both DNS providers to whitelist your domain.  Why do you believe they blacklisted it in the first place?  Is there anything about RemoteUtilities that would have concerned them?

Thank you,
Paul.

Hello Polina,

It turns out that Quad9 9.9.9.9 (DNS with malicious domain blocking) and Cloudflare 1.1.1.2 (DNS with malware blocking) both refuse to resolve id.remoteutilities.com because they flag this as a malicious domain.  Their unfiltered DNS services (9.9.9.10 & 1.1.1.1) resolve id.remoteutilities.com correctly.

Why are both these companies treating id.remoteutilities.com as a malicious domain?  Since they are both among the largest DNS resolvers in the world I am sure it is in your company's interest to investigate & resolve this issue.  Any any what they have detected that is casing them to treat your domain as malicious?

Thank you,
Paul.

Hello Polina,

Flushing the DNS cache didn't help.  However, if I do an nslookup using a Google DNS server the address does resolve (see below), so you have me pointed in the right direction - thank you!

C:\Users\ABCDEFG>nslookup
Default Server:  home
Address:  192.168.1.1

> id.remoteutilities.com
Server:  home
Address:  192.168.1.1

Non-authoritative answer:
Name:    id.remoteutilities.com
Addresses:  ::
         0.0.0.0

> id.remoteutilities.com 8.8.8.8
Server:  [8.8.8.8]
Address:  8.8.8.8

Non-authoritative answer:
Name:    id.remoteutilities.com
Address:  108.163.130.184

My router is using Quad9 (9.9.9.9) and Cloudflare (1.1.1.2) as its resolvers.  I am not sure if the issue is with these DNS resolvers or with my ISP.  I have opened a support ticket with my ISP to investigate.

Thank you again.

I am trying to set up an Internet-ID Connection based host but connectivity to it fails.  Both host & client are currently on the same network and I am able to successfully connect to the host via a direct connection.  Both PC's and Windows 10 Professional x64 and have ESET Internet Security enabled.  I have created a rule in ESET's firewall to allow ports 5655 & 443 in both directions for TCP & UDP.  The host's Internet-ID Connection status indicates "Connection not available" even though it has an ID & both the ID Server & Port are set to the defaults.

I suspect the problem is that id.remoteutilities.com does not resolve on either PC, and from the documentation this is required for an Internet-ID Connection to function.  Interestingly, https://www.remoteutilities.com does resolve successfully as do any other common DNS entries like https://www.microsoft.com.  Has something happened to the DNS record for id.remoteutilities.com?

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