Brian Brian's community posts

Hello.  I have the Beta 6.12 Viewer on my desktop.  I see that there is a higher version available (V7), but I have been unsuccessful in applying the new version.

The problem is:  When I start the V7 installation process, it tries to uninstall the old version.  The MSI file for the uninstall cannot be found, so the installation aborts.  There's no way to get around this step so I'm stuck without upgrading.

I did some digging and unfortunately the 6.12 MSI file was flagged as Malware by AVG, so it has disappeared into quarantine.  I'm afraid to replace it because it may actually be infected with malware.  So now I'm eternally stuck.

Is there any way for me to delete the old version manually?  I tried to do this from Add or Remove programs, and of course this methodology requires the old MSI as well.

Any suggestions appreciated.  All I want to do is apply the new viewer to my machine ...

Thanks in advance.

It may not change the answer, but the above is slightly inaccurate.

When the host machine times out, it times out to the Lock screen rather than the login screen (e.g. the screen asks for password only not username/password).  

I presume that in Lock mode, the agent is still running.  When I enter my password on the host, the AGENT process is still running in foreground and the viewer is able to take control of the host without having to reconnect.

So, the outcome may be the same, but the statement above that the user on the host is logged out or that the Agent is no longer running is not accurate.


Let me know if this changes anything ...thanks.

Thanks again fro responding

I have attached a screenshot from the Viewer below.  When I look at the host, it has the same picture, but the normal windows UNLOCK screen is there.  I am able to put my password in from the host and from there I can use the remote session.  However, I am not able to see or type into the UNlock screen from the Viewer.

Also, I have Lock Workstation on Disconnect unchecked.  I tried changing this and re-connecting but this had no effect.

Finally, in answer to your question:  Could you please clarify if the Agent runs under the standard Windows
user?

I do not have ADMIN access to the remote machine, so I am unable to install Remote Utilities.  I instead start the RUN ONLY agent on the host interactively .. so it is running as my non-admin username in the foreground.

Thanks for responding.  
Here are my answers:

I am using Full Control and Single Password security.

For sending CTRL-ALT-Delete, I am using what the document calls the Toolbar, and I choose "send Ctrl-Alt-Delete" rather than hit these keys directly on the host.

Please let me know if you would like more details.

Hello.

Both host and viewer are running 6.12.2 B2 on Windows 10.  I don't have ADMIN rights on the Host, so I am running the RUN ONLY agent on the Host.

Things are great with one notable exception.  When the host times out, I can see the Windows Login screen on the remote computer, but I can't see the Password prompt and cant type the password (even though I can see it on the HOST screen).

I am lucky in that the host is close in proximity, so I just have to type my password on the host computer itself.  From there, Remote Utilities is fine on every other screen.   Still, this is not ideal ... particularly if I didn't have ready access to the host machine.

Also curious, if I say "send Alt-Ctrl-Del" from the viewer, it brings up the task manager rather than what should happen if I do this key sequence on the host.

I saw some things in the community that were similar, but nothing exact.  There was one that suggested using Legacy Capture Mode on the Host.  This doesn't seem to make any difference for me.

Any thoughts or help are sincerely appreciated.