Ted Fryman's community posts

Remove Old Viewer

Ted Fryman, User (Posts: 3)

Aug 05, 2020 11:05:45 am EDT

Support level: Free or trial

That did the trick. It removed the old Viewer and I was able to install the new Viewer.

Remove Old Viewer

Ted Fryman, User (Posts: 3)

Aug 04, 2020 9:19:36 pm EDT

Support level: Free or trial

Yes, trying to uninstall from the Programs area in the Control Panel is when I get the message that the uninstaller can not find the rut.viewer5.6en.msi file. So I either need that MSI file or I need a "clean-up" utility that doesn't rely on that file.

Remove Old Viewer

Ted Fryman, User (Posts: 3)

Aug 04, 2020 3:02:43 pm EDT

Support level: Free or trial

I'm trying to install the latest Viewer version but it coughs, chokes and dies because it can't uninstall the previous version. It's looking for rut.viewer5.6en.msi in the profile Temp folder, which of course has been cleaned out many times. I've searched for this file on the website and in this forum to no avail. Is there a "clean-up" utility available?