Karsten Kind's community posts

I found this bug today and it appears to occur on all of my 7.0.0.1 clients.

I installed the latest 7.0.0.1 Viewer on Windows 10 and also on some other machines for testing purposes.

The problem:

You can't run files (e.g. exe/bat) from the File Manager. The Remote File Execution Window does not appear.

I still can copy the filepath of the file that needs to be executed and use the "Remote Execution" Window to run my file but it gets annoying to do it all the time.

In 6.x I don't have this problem, I can execute files from inside the File Manager.

I hope this can be fixed.

PS: There are no logs for this bug in any of client/viewer logs.

At first I thought this is a bad joke but after trying this on two of my own local machines at work I can confirm that clients don't come back/don't show online in Viewer after a computer restart.

I already lost 10 clients (which made me drive to the customers because some use no other remote manage tools like  [censored] , to reinstall the clients) and time and money because of this bug.

The startup option of the client file is completely broken in this new versions (both versions). I didn't have this problem with 6.x thats why I will use 6.x until the 7.x version is really working.

The client installation files were created by msi package generator (with and without silent execution). In both cases the clients won't show or come back online in the Viewer after a restart.

I won't use the 7.x version for a long time now and stick to the old working version.

My clients are offline now for 6 hours. Who is going to compensate that?

I can't work today because of your servers.

Why am I PRO User if I get no support at all? Ticket was written 6 hours ago and still no answer and the clients still showing offline....

This happened every 1-2 months a while ago but since last month my clients show offline (allthough they're online) in the Viewer. I tried to move the configs on another computer(network) and still have the same issues.

I can see in the forum that many other customers have the same problem.

Is your team updating the servers EVERY day?

I lose my clients nearly every day at about 9 or 10 am in the morning.

The clients may come back online 5 to 6 hours later... I can't work with that.

Hi. I tried to purchase the PRO version via fastspring (paypal and credit card) and both times after 2 secs I got redirected to a site that told me I can't complete the payment and I should contact you. I tried it from 2 different enterprise systems and both times same message. I couldn't even make the payment.

Whats the problem and how can I purchase this software? I live in Germany.