Knut Singer's community posts

Hello Polina,

I have updated everything to the new beta now - and will inform you after some time about beeing successfull or not.

Thank you very much.

Hello Polina,

yes, I have an additional question about the beta:

If i upgrade the viewer and the server on my side and configure new agents, are the old agents still working?

Hello Polina,

is it possible to add my own text and logo into the agent of the beta?

Thank you,
Knut

Hello, and sorry for the long delay.

In the meantime I figured out, that thunderbird is not the reason for the problem.

The problem is very simple:

It happens about every ca. 10 to 20 minutes, that the RDP-connection gets broken. The effect is, that the RU Remote Window on my side freezes (often without a message).

All I have to do now, is: Close the window and doubleclick the connection to open a new window.

Then - maybe this was my problem in the beginning:
I have to enable my mouse on the top of the RU window to go on, as the mouse is enabled by default in the first session only.

So, everything is fine for me now:

In case of a frozen screen I only have to:
- close the screen
- start a new connection (internet-id and password are still the same, so no action of the remote user is needed)
- enable the mouse

.. and I can work on.

I don't have these problems with original Microsoft RDP-Sessions via VPN nor with T....

hello Polina,

thank you for your E-Mail.

Isn't it possible, that there is only something in the settings, that I have to fix in this stable non-beta version?

I would prefer to stay with this stable version, as I cannot create my own agent with the beta - as far as I experienced..

Thank you for your quick answer.

In both cases I it was not a "direct" RDP Connection in the Microsoft way.
Also I did not start the RU-Connection via the Credentials, I received per E-Mail from the host (remote user).
(I don't want users to feel having no control, when I log in via the credentials, that I receiv via E-Mail).
So, I started the connection by internet-id and Password, that I was told from the user by phone. RDP was started by RU.

And, maybe this is important:
On the remote machine not an installed host is running, but my own modified "agent.exe", executed by the remote user. Both users had admin rights, but when starting the agent, both of them had to admit to the UAC (what they did).

Thank you in advance..

I had a similiar problem:

I just wanted to use Ctrl-c and Ctrl-v on the remote machine. This did not work - and - beeing in hurry - I could not find a way to make it work - so I asked the person on the remote machine to do this for me.

But how can I enable these essential shortcuts for remote use in RU?

Thank you..

Hi,

I've installed and registered the free 10-PC version of RU, the latest non-beta version for windows, 6.10.10.0.

Additional to the Viewer I have installed the Remote PC Server on my PC (with a port forwarding to it). Also I have created my own predefined agent for the remote users.

Everything worked out of the box very nice and easy.

But there is one problem:
If I open "Thunderbird" (newest Version) on the remote PCs, then I cannot do anything with Thunderbird on the remote site - it is frozen from my site and a little bit later RDP throws an error message, that it is broken.

Then I have to close the RU Remote Window on my PC and re-establish the connection to the remote PC.
But - I never should touch Thunderbird - then the same misbehaviour would repeat.

I had this problem with both remote users in the last days.
With  [censored] everything works fine with Thunderbird.
And on the other side: Everything else, with the exception of Thunderbird, works fine in RU.

Any idea, what the reason could be? How can I add an account in Thunderbird via RU?

Thank you very much