In both cases I it was not a "direct" RDP Connection in the Microsoft way. Also I did not start the RU-Connection via the Credentials, I received per E-Mail from the host (remote user). (I don't want users to feel having no control, when I log in via the credentials, that I receiv via E-Mail). So, I started the connection by internet-id and Password, that I was told from the user by phone. RDP was started by RU.
And, maybe this is important: On the remote machine not an installed host is running, but my own modified "agent.exe", executed by the remote user. Both users had admin rights, but when starting the agent, both of them had to admit to the UAC (what they did).
I just wanted to use Ctrl-c and Ctrl-v on the remote machine. This did not work - and - beeing in hurry - I could not find a way to make it work - so I asked the person on the remote machine to do this for me.
But how can I enable these essential shortcuts for remote use in RU?
I've installed and registered the free 10-PC version of RU, the latest non-beta version for windows, 126.96.36.199.
Additional to the Viewer I have installed the Remote PC Server on my PC (with a port forwarding to it). Also I have created my own predefined agent for the remote users.
Everything worked out of the box very nice and easy.
But there is one problem: If I open "Thunderbird" (newest Version) on the remote PCs, then I cannot do anything with Thunderbird on the remote site - it is frozen from my site and a little bit later RDP throws an error message, that it is broken.
Then I have to close the RU Remote Window on my PC and re-establish the connection to the remote PC. But - I never should touch Thunderbird - then the same misbehaviour would repeat.
I had this problem with both remote users in the last days. With [censored] everything works fine with Thunderbird. And on the other side: Everything else, with the exception of Thunderbird, works fine in RU.
Any idea, what the reason could be? How can I add an account in Thunderbird via RU?