Brad M's community posts

Trying to install on Vista 32bit.

Brad Mustin, User (Posts: 21)

Oct 04, 2022 9:44:25 pm EDT

I"m trying to install the host on a windows vista sp2 32bit. I run the exe and the msi nothing happens. The only thing relevant in the event logs was a event 11, capi2 error.Failed to extra a third-party root fr om auto update cab from Microsoft. I downloaded the certificate and installed it manually from Microsoft, but it didn't help. Any ideas, or wh ere is the install log located?

Need the viewer_70020.msi to uninstall so I can update to never version

Brad Mustin, User (Posts: 21)

Jan 29, 2022 11:11:04 am EST

Support level: Mini

Pauline wrote:

Hello Brad,

Thank you for your message.

Please try using this Microsoft tool that helps to automatically repair issues when you're blocked from installing, updating or removing software. You need to download the troubleshooter tool, run it and follow the steps provided by the wizard.

Hope that helps.

This is fix my problem thanks.

Need the viewer_70020.msi to uninstall so I can update to never version

Brad Mustin, User (Posts: 21)

Jan 26, 2022 5:12:41 pm EST

Support level: Mini

Windows it looking for an original msi to uninstall the current version so I can update. Can you send me a link to download that file

Viewer can't connect to remote computer, but all other options do.

Brad Mustin, User (Posts: 21)

Jun 11, 2021 6:53:01 pm EDT

Support level: Mini

I can't get the viewer to connect to remote desktop. both are running 7.0.2.0 I can connect to it through remote utilities via rdp, or command prompt, file transfer,etc. Host computer is new install of Server 2019. I've tried reinstalling, no success. Any Ideas. I just get connecting to "computer name" Please wait. Thumbnail icons do update. This is a headless machine, so no keyboard, monitor or mouse is attached.

Ios veriewer retireve passwords from ru server

Brad Mustin, User (Posts: 21)

Jun 07, 2021 11:17:27 am EDT

Support level: Mini

I need to add a couple of my servers to the ios viewer, but I don't remember the passwords i assigned because I used the Address book in RU server. How can I retrieve the passwords so I can add them manually to the ios viewers.
Thanks

Allow load settings when creating "One-Click" or "Agent" Package

Brad Mustin, User (Posts: 21)

May 05, 2021 12:44:21 pm EDT

Support level: Mini

It we be nice if you could load and save the settings when recreating these packages after you update.

Add using Code, tie it to an RU-Server

Brad Mustin, User (Posts: 21)

May 03, 2021 9:43:38 am EDT

Support level: Mini

Thank you, that an alternative that will work.

Add using Code, tie it to an RU-Server

Brad Mustin, User (Posts: 21)

Apr 30, 2021 3:55:41 pm EDT

Support level: Mini

I use Remote viewer from 2 or 3 different computers, but I can only add using the code from 1 computer because of security(I assume this) that generated the support agent. It would be nice to tie it to the Ru-server so any of my computers could add the computer using the code that connect to the RU-Server.
Thanks.

Host and Agent availability for Linux and Mac

Brad Mustin, User (Posts: 21)

Apr 30, 2021 11:57:29 am EDT

Support level: Mini

When you release the linux support, will it support arm for RaspberryPi?

Beta testing: Remote Utilities for macOS/Linux

Brad Mustin, User (Posts: 21)

Jun 01, 2020 6:46:46 pm EDT

Support level: Mini

Is this only for x86,x64? Is there any plans to port to arm, so we can run this on Raspberry Pi?

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