Brad M's community posts

Thanks for the replay, I'm running it on proxxmox, so none of those options exist, and hardware is set to standard vga.   The viewer will connect if I reboot the system, and works fine.  It stops working if I rdp into the computer.  Once i do that, I can't use the viewer anymore even if i disconnect from the rdp.  The only fix is to shutdown the computer and power back on the virtual machine.  It works again until i rdp into the system.

I can connect for file transfer,terminal and rdp access with no problems.  
The host is windows xp, running 7.6.2.0.  It's is a virtual machine.  
The viewer is on Windows 11, running 7.6.2.0.
I have recreated the connection in the viewer, it did not help.    It stuck on Connecitng to xxxx Please wait.  I have tried from a different computer to connect to the host, same problem.  The host is set to legacy capture.  Any ideas?

David Silvera wrote:

Hey Brad,

You could use the Remote Utilities Security authentication method and create a temporary username and pass for the guest tech. Can delete the account after.

Or you could use Single Password authentication method and just change the password after the guest tech has finished.

You could run the remote utilities agent on the PC, you would have to stop your RU Host to run it. Then both of you could connect using the agent id and pass. Close the agent after and turn the host back on.

Just a few ideas I would do.

- David

Thanks, I was hoping to make it easier for the oncoming tech(sometimes not tech savy), such as download the viewer, and type in this id, then I could just approve them on the computer side, for 1 time connections.

I have remote utilities installed on a client computer.  I would like to invite a guest tech(another computer) to look at an issues, once I'm logged into the pc remotely.  What is the best way to handle that, without giving them username/passwords to remote utilities.

I had to add the url http://d31w5wvwqc1c0w.cloudfront.net/upgrade.ini, http://update.remoteutilities.net/host-7.5.1.0.exe into our whitelist antivirus and noticed it was http. Can you please update that https, and is d31w5wvwqc1c0w.cloudfront.net your url from cloudfront.net?  Also the upgrade ini is downloading from http and not https.

[general]
version=70510

exe_host_url=http://update.remoteutilities.net/host-7.5.1.0.exe
exe_host_param=-silent

viewer_url=http://update.remoteutilities.net/viewer-7.5.1.0.msi
host_url=http://update.remoteutilities.net/host-7.5.1.0.msi

I  have run into the same thing.  Is is possible to tie the license to an account that is established and we have verified our identity to hide that message.  You could charge a nominal fee to verify the account, and show the license wasn't charged to c/c fraud.

That fixed it thanks.

Found a Bug.  I have dual display on remote pc.   Primate screen is horizontal and the second is vertical.  When doing one display at a time, the horizontal shows correctly, but switching tot he 2nd display it's not rotated and  is sideways and only half the screen is shown.  I've attached the screen to show it.  Running version 7.2.2.0 on both.

I ran the simple update across 70 computers, everything went fine except for 1 client(15 computers) that I have setup to push Remote Utilities out through ad.  They updated, but the service got uninstalled.  Anyone else have the problem, anyone know of an easy fix?

How can I update the existing ones easily.  The only way i know how to do it is to download the msi and run it on each computer, and hope i don't have a problem and loose connection.