Giovanni Salvatore Pagotto's community posts

Good morning,
I have a personal RU Server that I only access to clients and collaborators with endpoint licenses.
My new requirement is to connect a MAC Viewer to a Windows Host via the Ru Server.
Consider that soon I will have to do it on at least 3 other MACs.
I tried it in every way but it doesn't log in.
Can you give me some tips or will I have to use another remote system replacing all the system that I have activated?

Thanks in advance

Ho risolto il problema.
Ho verificato tutte le impostazioni sul server RU ed ho notato un'opzione che non avevo modificato dopo aver aggiunto il secondo utente.
Avevo inserito come nella figura dove adesso ci sono i due gruppi il solo utente "pagottogio".
Adesso funziona tutto bene, grazie per il supporto

Perfect, what do I send you by email.
Consider that I live in Sardinia so the time may be different between us

I redone everything but the second user does not work (pagottoluca).
As you can see from the pictures I did as you said.
I used the same viewer before connecting with pagottogio and everything works then I disconnect and reconnect with lucapagotto but it does not make me accede to any endpoint

As from image

I activated a 10 endpoint license
Host installed on 3 endpoints
Created the address book and added 2 users to the address book with PC control
The first user connects to all endpoints as expected, the second user does not connect to any endpoints.

How can I solve, since I have to activate 9 user

Hi,
Thanks for the reply.
Unfortunately the site price is too high for now.
If we activate 10 endpoint licenses to a company and then ask us for other endpoints, can we add them to the already activated license?

Hi, my name is Giovanni Pagotto and I am a network and system administrator of 33 companies including schools, public administrations and companies.
I have to activate smart working for employees.
Whereas I will use a self-hosted server for managing endpoints and users.
I would like to give each employee access credentials stored in the RU Server to associate with and show only the address book of the PCs to which they can have access.
I would like to give some employees, internal managers of the network, access to an address book with all the PCs they can support.
And finally 3 technicians who can control all the PCs of all employees.
I would like to register the license to a single company that deals with the maintenance of all PCs on my behalf.
Would you recommend the type of license?

As far as distance learning is concerned, is it possible to use your software?

Sorry for my english

Giovanni Pagotto