Marcin Przybylak's community posts

Hello Polina,
When can I expect the situation to be repaired ?. I'm using the paid version, why can't I connect normally?
I am asking for information because it is taking a long time. Regards Martin

HI,
I have a problem with connection. I have several directories with computer locations and some computers are available online and some are offline. I use different locations where I have connections to different internet connections. I checked the ping command to see if your ID server is available in these locations and is available. What's the problem is that once connected to computers are online once offline.  I have the latest version of the software installed. Please help because I can't connect to remote computers. Yesterday evening between 22-23 o'clock I had a connection to all computers, today I do not have one. Please help me in this situation.

Regards Martin.

Error code:
03-04-2020__12:29:28__137 Connection #112051. Connection to "BTI_TEST ANY". Mode: <Authorization>. Connecting...
03-04-2020__12:29:28__138 InetConnection #112051. Internet connection to BTI_TEST ANY (id.remoteutilities.com:5655).
03-04-2020__12:29:28__391 InetConnection #112051. Method "Connect" - OK. BTI_TEST ANY connected to ID server: id.remoteutilities.com.
03-04-2020__12:29:29__283 InetConnection #112051. Socket error. Name: "BTI_TEST ANY", host: "id.remoteutilities.com:5655". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
03-04-2020__12:29:29__283 Connection #112051. Connection to "BTI_TEST ANY" failed. Mode: <Authorization>