Martin Lachat's community posts

Where do I get the new file listed in this post?

Polina Krasnoborceva, Support (Posts: 696)

Mar 24, 2020 9:12:53 am EDT

Hello everyone,

Thank you for your patience.

This is to inform you that we've managed to reproduce the issue and implement a fix for it. We've sent a link for the download of the test version of the Viewer with the implemented fix to your emails.

Please try replacing the original Viewer executable file rutview.exe in the Viewer installation folder C:\Program Files (x86)\Remote Utilities - Viewer with the new test version executable. We recommend that you rename the original rutview.exe, for example, rutview_old.exe and copy the new test version of rutview.exe to the same folder.

I am using windows 10 pro or home and having the same issue. Windows 7 works fine. The credentials screen flashes by and then I see incorrect password. I have tried 6.10 and the beta.