Leszek Chmielewski's community posts

I confirm the same: computers in NASK ISP are visible fr om computers in NASK always, and fr om those in Orange sometimes, with breaks (the icon of the RU host becomes grey temporally). Computers in Orange are never visible from anywhere. Pinging etc. to id.remoteutilities.com gives very good results, cited by Mateusz.

Is there any kind of test we can make from here to make sure wh ere the problem is? Orange will send the problem back as soon as they check the access to your servers. Generally, I have had very few if any problems with Orange, the company owned by France Telecom. Until now.

The two computers which were invisible (appeared offline) were in Orange - physically, or in NASK (National Academic Computer Network) - through VPN. In both configurations they were invisible to other computers, but the other computers were visible from them. The two computers which were both visible (online) and could be accessed were physically in NASK.
As I wrote, the ping and tracert to your DNS server worked fine from all.

But, finally,  today it is all OK with my computers. I wonder what has been changed.

A similar problem occurred to that described in this thread. Now, there are no problems with ping or tracert to id.remoteutilities.com and the host which are offline stay offline even if I switch them to another domain by VPN (to a domain in which the online hosts are). Other users in Poland experience the same.

The problem is gone. I have just noticed.

Thanks to all who have helped!

Thanks for this move. The time Orange promised to solve the problem ends tomorrow morning. If not, I will continue urging them. As you see, Orange servers are also blacklisted; I wonder if they know.

It would be funny to have to use a VPN to access a service, while having a fast and otherwise quite good connection!

If anyone else in Poland connecting through Orange has this problem, please report it to Orange. I did, in fact twice.

The main issue is that
>ping id.remoteutilities.com
returns "Request timed out", although the IP address of this DNS server is found properly. With tracert it can be readily seen that the packets get stuck somewhere on the way.

BTW, the IP of id.remote.. is 108.163.130.184. The last server in tracert for this IP is 80.50.18.105, an Orange server. Both these addresses are listed as blacklisted by dnsbl.spfbl.net . Interesting.

Piotr did the same. He gave a detailed report of the case to them.

It is actually Orange. I have submitted an issue to them.

I see I am one of the many users with the same problem.

Hello,

The same problem appears. Since yesterday, all my four hosts mutually appear offline.

As we are now asked to work from home (COVID), the connections became urgently needed.

Two computers are now in my place and they appear offline mutually. I tried to connect both by two different methods (internet by optical fibre+WiFi, internet by mobile phone hotspot, both from same provider). I have checked all indications according to the chapter Cannot connect using Internet-ID connection and both sides fulfil all the conditions listed there. No settings were changed anywhere in the internet connections around in the meantime.

In the host as well as the server logs it can be seen that both connect and disconnect in short intervals. Below are fragments of both:

My viewer:

disassembling:
>> will be calculated soon
17-03-2020__09:48:24__269 Closing.
17-03-2020__09:59:50__553 CheckID Connection. Connecting...: "id.remoteutilities.com:5655".
17-03-2020__09:59:50__553 Viewer started. Version: 6.10.10.0 (69110). OS: Windows 10.0 64bit
17-03-2020__09:59:50__709 CheckID Connection. Connected...: "id.remoteutilities.com:5655".
17-03-2020__09:59:55__626 Closing.
17-03-2020__10:02:44__297 CheckID Connection. Connecting...: "id.remoteutilities.com:5655".
17-03-2020__10:02:44__297 Viewer started. Version: 6.10.10.0 (69110). OS: Windows 10.0 64bit
17-03-2020__10:02:44__469 CheckID Connection. Connected...: "id.remoteutilities.com:5655".
17-03-2020__10:02:55__061 Closing.
17-03-2020__10:29:23__265 CheckID Connection. Connecting...: "id.remoteutilities.com:5655".
17-03-2020__10:29:23__265 Viewer started. Version: 6.10.10.0 (69110). OS: Windows 10.0 64bit
17-03-2020__10:29:23__437 CheckID Connection. Connected...: "id.remoteutilities.com:5655".
17-03-2020__10:29:31__932 Closing.

Host in the other computer - see image.

My job is in higher education. I have a free license.