Jennifer H's community posts


Black screen for some log ins and works fine for others?

Jennifer H, User (Posts: 3)
Nov 13, 2020 11:24:39 am EST
Support level: Free or trial
I have a small computer with our work database on it.  We are trying to have some people work remotely, but have access to our work files.  The administrator and a couple other logins work fine, but some, when I log in have a black screen.  I have searched the KB, and most of the suggestions are to reboot the host computer (which I have) but also driver or hardware issues, which seem irrelevant, based on the fact that some of my log ins work.  Any thoughts on this one?

Thanks!

Can't get through lock screen password on Host

Jennifer H, User (Posts: 3)
Mar 11, 2020 4:15:05 pm EDT
Support level: Free or trial
Yay!  That worked!

I did find a work-around prior to the Beta version....I can bring up the on-screen keyboard and type the password in, and that worked!

Thanks!

Can't get through lock screen password on Host

Jennifer H, User (Posts: 3)
Mar 10, 2020 8:35:45 pm EDT
Support level: Free or trial
For some reason when I type the password from the viewer to the host, it gives me "password is incorrect. Try again"  However, on my old computer I can type it just fine and the password is correct, and I checked the password on the host today.  What the heck is going on???