Ian Bowen's community posts

Enter, shift, ctrl and Alt keys not working from viewer to all hosts

Ian Bowen, User (Posts: 4)

Nov 18, 2019 10:01:43 am EST

Support level: Free or trial
My upper case is when Unicode is used.  When not used it's lower case.  As to the AV it's defender / Intune.

Enter, shift, ctrl and Alt keys not working from viewer to all hosts

Ian Bowen, User (Posts: 4)

Oct 31, 2019 10:15:34 am EDT

Support level: Free or trial
No fix.  All uppercase except win shift / ctrl / alt pressed, then it lower cases.  If caps lock is on all upper regardless of shift, etc... pressed.

Enter, shift, ctrl and Alt keys not working from viewer to all hosts

Ian Bowen, User (Posts: 4)

Oct 29, 2019 10:27:35 pm EDT

Support level: Free or trial
Viewer installed, uninstalled, and reinstalled.  No dice.
Ejected config_4.xml, no dice.

Enter, shift, ctrl and Alt keys not working from viewer to all hosts

Ian Bowen, User (Posts: 4)

Oct 29, 2019 12:51:06 pm EDT

Support level: Free or trial
OS:  Windows 7 Enterprise x 64.
AV:  MS Intune (Enterprise Windows Defender)
On one machine when reaching out to hosts via viewer the above keys do not work.  I do not have synergy or any other mouse / keyboard share programs running.
On the machine running the viewer the keyboard works correctly.  The following have been done to attempt to fix.
  • Update viewer / host to current
  • Check sticky keys both sides (Viewer / host)
  • All Driver updates both sides
  • BIOS update
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