R G's community posts

Offline Connections When Viewer is Using LAN/Cable Internet

R G, User (Posts: 2)

Aug 07, 2019 12:08:44 pm EDT

Support level: Free or trial

I just did, thanks for your reply!!

Edited:R G - Aug 07, 2019 12:09:07 pm EDT

Offline Connections When Viewer is Using LAN/Cable Internet

R G, User (Posts: 2)

Aug 07, 2019 11:09:50 am EDT

Support level: Free or trial

Hi

long story short, host is connected via wifi and I can connect to it via wifi with no issue. but when I go to work and connect the viewer to the LAN/Cable internet the host connection goes offline. I tried all the scenarios mentioned in the troubleshooting page nothing works. although I'm using Internet-ID for connection, it seems the my work place internet (LAN/Cable) somehow blocking the incoming data!! any ideas how to bypass this issue?

The best