Conrad Sallian's community posts

Hello John,

What operating system is on the Viewer PC?

BTW, we were thinking about maybe changing the Shift to something else, like "A" key for example. Sometimes people indeed use Shift - Alt - Tab to cycle backwards and they expect to find this behavior available during RU session.

Hello John,

Yes, the app is still there but some meta information requires updating. We'll update it today and then wait until Apple publishes the software. This might take a few days though.

Hello George,

Since AVG and Symantec never, never reacted to RMS as a virus

Sorry, this is not so. Both AVG and Symantec falsely detected our program in the past, including very recently.

Instead of proving your point to those companies, you decided to give up and remove the feature. This is a SHAME, to say the least.

There is no point in proving your point to an antivirus software company, if a hidden icon is their detection criterion for riskware/unwanted program. They won't be changing their rules for us alone.

As far as I'm concerned, version 6.3.0.3 is good enough and supports Hiding the icon. Neither of good antivirus programs ever gave me a trouble about RMS. So yours and your company excuses are lame.

Thank you for your feedback.

Hello Arturo,

We enabled access for another week. Please, check your connectivity.

Don't forget to upgrade your remote Hosts using this tutorial.

:)

Hello John,

Apart from uninstalling the Host also please delete the registry entry:

HKEY_LOCAL_MACHINE\SYSTEM\RemoteUtilities\

Harry Patel wrote:
yes. and also between uninstall n re install.

Could you please start a ticket then, so that we wouldn't go off topic in this thread? You can do so here . Or you can just start another topic in the Windows forum.

Hello Harry,

Did you reboot the machine after Host installation?

I usually do the "if it works don't fix it".

That's right, and that is why we notified our users beforehand.

Can you please set the access back up today so I can update the hosts???

I'm sorry, but we are planning to restore access no earlier than Thursday or even Friday. The users need to understand that it's not just a mere accidental downtime. We need to cover as many users who still have not upgraded as possible.

Hello Arturo,

You are probably using version 5.x. A month ago we informed our users that they would need to upgrade to version 6 within a month until August 10, 2015. We also sent a newsletter to all free user e-mails that we have in our database.

You need to upgrade your installations to version 6. Don't worry about the free license - it's still free. You just need to upgrade the program.

In a couple of days we will restore access for another week specifically for those users of version 5.x who didn't upgrade yet and who can only remotely access their Hosts. A week will be enough for them to remotely upgrade their Hosts (we explain how) and then we'll terminate access to our servers for free license users of the version 5.x forever.

To sum it up - you need to upgrade to version 6, both Viewer and Hosts.