Fish Zhan's community posts

this tool can not install on Windows XP or Server 2003. It's for Windows 10.  

I believe it's related to the installer of the Remote Utilities; it might not be able to run on XP or 2003.

Pauline wrote:

Hi everyone,

Could you please try using this Microsoft tool that helps to automatically fix similar issues with installing/updating software and see if this might help to resolve the issue?
Simply download the tool and follow the steps provided by the wizard.

Let us know if this helps.

this tool can not install on Windows XP or 2003 server.

I think it may be related to the version of VC++ used to compile the software.

Latest supported Visual C++ Redistributable downloads | Microsoft Learn
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

I encountered an installation failure when trying to install versions 7.7.x.x and later on my Windows 2003 system. The installer even deleted the old version. I had tired .exe or .msi version.

Could you give me some advice? Thank you for your assistance.

Thank you for your close cooperation with us in this matter :)

I upgraded from the previous version (6.10.9.0) of Remote Utilities, and the AV we used on our remote servers is ESET Endpoint Antivirus version 6.6.2078.5.


When I install Remote Utilities - Host on remote server on site, I don't see any response from ESET AV and I had checked the log files of ESET AV, there is nothing special in it (even in HIPS or Blocked files logs).

p.s. I always turn off the Web access protection feature of ESET Endpoint Antivirus, because these servers run Prinect MetaDimension 7.5.1, a RIP system from Heidelberger Druckmaschinen AG.

I got a notify this morning that ask me to update Remote Utilities  viewer & host to the latest version. I try to use "Simple update..." to upgrade these Windows server 2003.

I found that all of them are failed to update remotely, and the service "Remote Utilities - Host" disappeared, and I can't start "Remote Utilities - Host" > "Start Host" in Start Menu manually. So I uninstall and re-install it on-site and everything work fine finally.

Hi, Polina!

We have the same issue when try to restart remote hosts.

Some information:

Remote host OS: Windows Server 2003 R2 Standard Edition ver. 5.2.3790 with SP2

Remote host AV: ESET Endpoint Antivirus ver. 6.6.2078.5