Fish Zhan's community posts

failed to update the remote host to version 6.10.10.0 remotely

Fish Zhan, User (Posts: 4)

Jul 16, 2019 8:42:12 pm EDT

Support level: Free or trial
Thank you for your close cooperation with us in this matter :)

failed to update the remote host to version 6.10.10.0 remotely

Fish Zhan, User (Posts: 4)

Jul 15, 2019 10:04:12 pm EDT

Support level: Free or trial
I upgraded from the previous version (6.10.9.0) of Remote Utilities, and the AV we used on our remote servers is ESET Endpoint Antivirus version 6.6.2078.5.
 - 15 Jul 2019 10:03:17

When I install Remote Utilities - Host on remote server on site, I don't see any response from ESET AV and I had checked the log files of ESET AV, there is nothing special in it (even in HIPS or Blocked files logs).

p.s. I always turn off the Web access protection feature of ESET Endpoint Antivirus, because these servers run Prinect MetaDimension 7.5.1, a RIP system from Heidelberger Druckmaschinen AG.
 - 15 Jul 2019 10:03:17
Edited:Fish Zhan - Jul 15, 2019 10:05:58 pm EDT

failed to update the remote host to version 6.10.10.0 remotely

Fish Zhan, User (Posts: 4)

Jul 14, 2019 11:00:46 pm EDT

Support level: Free or trial
I got a notify this morning that ask me to update Remote Utilities  viewer & host to the latest version. I try to use "Simple update..." to upgrade these Windows server 2003.

I found that all of them are failed to update remotely, and the service "Remote Utilities - Host" disappeared, and I can't start "Remote Utilities - Host" > "Start Host" in Start Menu manually. So I uninstall and re-install it on-site and everything work fine finally.

Restart host fails after Remote settings from Viewer

Fish Zhan, User (Posts: 4)

Jun 11, 2019 12:03:21 am EDT

Support level: Free or trial
Hi, Polina!

We have the same issue when try to restart remote hosts.

Some information:

Remote host OS: Windows Server 2003 R2 Standard Edition ver. 5.2.3790 with SP2

Remote host AV: ESET Endpoint Antivirus ver. 6.6.2078.5
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