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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Host service does not restart & mobile App fails to reach Host via RU

Mo S, User (Posts: 2)

Mar 07, 2019 5:49:34 pm EST

Thanks Polina!
I resolved the Host service issue by modifying the Recovery procedure. Changed it to restart again after failure. It's working now.

Regarding the Apps, neglected to mention that I've enabled the Pin Code option on the RU Server. However, there is no Pin Code field the Apps. Could the connection failure be related to Pin Code?

Thanks.
Edited:Mo S - Mar 07, 2019 6:04:26 pm EST

Host service does not restart & mobile App fails to reach Host via RU

Mo S, User (Posts: 2)

Mar 07, 2019 3:44:31 pm EST

Greetings,
I've installed a RU Server, one Host and one Viewer. Host authorizations have been enabled for Single Password and "Custom server security". Overall, everything works as expected. However, I've noticed two issues:
1- From Viewer Connection (right click drop down menu), if I apply a change to Host's remote settings, the Host "service" stops and does not restart, unless started again manually. Note, the Host is a VM on a Windows server 2008.

2- Viewer to Host connection via Windows works. However, connection from either iOS/Android App to the same Host fails.
Log shows connection from the App to RU Server (ID server) is "OK". However, connection to Host (which has been assigned an Internet ID) has failed.

Any thoughts or comments is appreciated!
Mo-
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