Darryl Pope's community posts

Today pc's and server's can't connect to RU

Darryl Pope, User (Posts: 8)

Apr 14, 2021 6:06:10 am EDT

Thanks we will check for that.

Starting yesterday the RU host logs are
Internet-ID: Unable to connect to ID server. Address: id70.remoteutilities.com; Port: 443; Connect timed out.(EIdConnectTimeout)

Today pc's and server's can't connect to RU

Darryl Pope, User (Posts: 8)

Apr 14, 2021 4:44:11 am EDT

Support level: Free or trial

When we restart RU host the icon is blue then immediately goes to grey. We're thinking our Watchguard firewall maybe blocking RU?

Today pc's and server's can't connect to RU

Darryl Pope, User (Posts: 8)

Apr 13, 2021 9:15:29 pm EDT

Support level: Free or trial

Nothing changed on our network between yesterday and today but the client pc's and the server's that have RU host are greyed out.

Connection issues after installing latest version

Darryl Pope, User (Posts: 8)

Mar 09, 2021 9:59:32 am EST

Support level: Free or trial

Yes, full control mode windows continuously shows the digital world map.
thanks for the update.

Connection issues after installing latest version

Darryl Pope, User (Posts: 8)

Mar 08, 2021 11:07:14 pm EST

Support level: Free or trial

I installed the latest version 7.0.0.1 on the win 10 agent and windows 2019 host. now whenever I attempt to connect to the host the screen msg connecting to "hostname" ... to make the connection I have to close that attempted connection and then subsequent connections work correctly to that host. this behavior is repeatable. upon first connecting I have to disconnect then successful connection

2-Factor authentication not working on windows server 2019 (workgroup)

Darryl Pope, User (Posts: 8)

Nov 16, 2020 12:56:22 pm EST

Support level: Free or trial

2 factor auth works perfectly on windows 10 clients but when we enable 2 factor on a win svr 2019 machine we are never asked for the auth code, remote access is granted.

remote keyboard and Excel

Darryl Pope, User (Posts: 8)

Jan 24, 2019 8:00:41 pm EST

Support level: Free or trial

I updated the viewer as you recommended and now the Esc and Enter key work correctly in Excel. Thank you!

remote keyboard and Excel

Darryl Pope, User (Posts: 8)

Jan 24, 2019 8:23:37 am EST

Support level: Free or trial

Using Exel 2016 remotely the enter and esc keys don't do anything, is it possible to get them to work as they do using excel on the host PC?

Win 10 viewer 6.9.4.0, win 10 host 6.8.0.1