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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

RUHost does not inform end-user someone has connected (+ RUServer)

Viezu Technical, User (Posts: 3)

Aug 23, 2018 4:40:27 am EDT

Support level: Free or trial
Hello,

We currently use Remote Utilities Server to handle our logins for the machines on our network. We use users, groups and address-book permissions, and our own relay service.

Since we updated our hosts and viewers to the latest versions, we have noticed that the host service running on the end-user machines does not always inform the end-user that someone has connected. For example, previously the icon would turn red and the system would say "xxx has connected".

This does not happen for all users, and we are unable to find a consistent reasoning. We believe it may have something to do with the permissions of the user/group accounts as they exist on the server, but we are really unsure. Sometimes it turns red, but most of the time it doesn't.

Please could you advise us as to possible reasons that a host service would not inform the end-user that someone has connected?

Thanks

Viewer does not remember server address and credentials

Viezu Technical, User (Posts: 3)

Jul 17, 2018 7:44:01 am EDT

Support level: Free or trial
Conrad,

That solution worked! Thank you for your assistance!

The viewer now remembers the login and server connection information upon close.

Thanks

Viewer does not remember server address and credentials

Viezu Technical, User (Posts: 3)

Jul 16, 2018 10:03:20 am EDT

Support level: Free or trial
Hello,

We recently implemented RU server for our hosts and viewers as a trial of the advanced features. The featureset is functioning perfectly, and we are very pleased with the results.

However, we have a single viewer client for which the "Save password" and "Sign in automatically" checkboxes do not work. The user is able to log into the server using their viewer, but every time the viewer software is restarted, the user must re-enter the server address and their credentials!

Even weirder, this viewer is able to remember it's locally stored addressbook... but the server address and login credentials are not being remembered.

Has anyone else encountered this bug? Is there a known solution or troubleshooting route?

Any advice is greatly appreciated. We are very pleased with every other functionality of the software.
Edited:Viezu Technical - Jul 16, 2018 10:04:11 am EDT
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