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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

(public ID server) Connections Constantly Dropping

J Franz, User (Posts: 2)

Apr 13, 2018 10:04:12 am EDT

Support level: Free or trial
Thank you, I am submitting per your instructions.  No Analogies are necessary.

(public ID server) Connections Constantly Dropping

J Franz, User (Posts: 2)

Apr 12, 2018 3:02:34 pm EDT

Support level: Free or trial
I am experiencing this - the remote machine is online via a wired Ethernet connection to the router with a 500Mbps fiber connection.  The machine running the viewer is online via a 100Mbps fiber connection at my location.  I am connecting via internet ID.  This is not a new issue for me, as it has been happening for months - but reading this thread it should be fixed now?

My connection has dropped repeatedly today, and the viewer keeps notifying me every few minutes the machine is online. Sometimes, I cannot connect - the viewer will claim the machine is online.  I click to connect, enter my password and wait - only for it to flash to being offline, followed seconds later by it claiming to be online again.  When I do connect, some times the connection lasts only a few seconds.  Other times, I stay connected for a few minutes - 20 was the best I have seen today.  The internet connections at both locations are very reliable.
I am running 6.8.0.1 on host and viewer
Is there a way I can download an older copy of the viewer, as some have stated running an older version fixes this issue?  
I have logging enabled on both ends - according to the logs for the viewer there is a stack trace from a crash every few minutes.
Edited:J Franz - Apr 12, 2018 3:03:32 pm EDT
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