Glenn Rountree's community posts

Host shows online but goes offline when clicked

Glenn Rountree, User (Posts: 4)

Apr 01, 2018 10:09:19 am EDT

Support level: Free or trial
Thank you Conrad. I will keep up with that thread and see if I can find a resolution. Will also send some Viewer logs as you suggest.

Host shows online but goes offline when clicked

Glenn Rountree, User (Posts: 4)

Mar 23, 2018 3:15:58 pm EDT

Support level: Free or trial
Glad it isn't just me. It's a real head scratcher because the same computer I am running the viewer on reaches the server, shows the remote admin panel with idle hosts, and I can login to the server through the viewer without a problem. Like I said, I am out of ideas for ways to check anything else that I haven't tried already.

Host shows online but goes offline when clicked

Glenn Rountree, User (Posts: 4)

Mar 23, 2018 9:54:04 am EDT

Support level: Free or trial
Thanks Conrad, should have thought to do that. Below is what I get. I redacted the server info. It doesn't log anything about a viewer connection. I tried from multiple internet connections to test outgoing client port. Server is a dedicated static IP with DNS name and runs other services without a problem. No conflicting ports and I can latch 5655 & 5670 just fine. Remote admin works perfectly. Having trouble finding something else to rule out. I have gone through all the possibilities one the "connection problems" page as quite a few others. How can I troubleshoot further? Thanks for the help...

Remote Utilities – host log

© Remote Utilities LLC. Version: 6.8.0.1 (68001)

 Date Code IP Event Info
  23.03.2018---08:34:38:225 34   Host 68001 is started. Windows 6.3 64bit
  23.03.2018---08:34:38:669 96   Internet-ID: Connection established ID: 298-826-618-805; Server: my.ruserver.com (xxx.xxx.xxx.xxx); Port: 5655; Try count: 1

Host shows online but goes offline when clicked

Glenn Rountree, User (Posts: 4)

Mar 22, 2018 7:37:37 pm EDT

Support level: Free or trial
All newest version of the downloads and new installation. I am running RUServer and it all appears to be correct. Hosts show up on the server with the correct Internet-ID, I can connect to the server as admin from any client, 5655 & 5670 are reachable from the outside. All looks set to go.

When I configure a host computer it gives me an ID, blue dot, and shows up on the server as idle with the correct ID and name.

When I configure a client computer with the correct ID it shows as online. However, when I try to login it does not prompt for a password and immediately gets placed in the offline list. Ten seconds later it shows online again. No error messages.

I have gone through EVERYTHING I can thing of - turning firewalls off on both ends, no anti virus, etc. and looking for some new ideas. Probably missing something obvious but at this point I have NO idea what.

Any clues?
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