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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Viewer Can't login to Self Hosted Server

Prime Computers, User (Posts: 4)

Nov 07, 2017 4:30:31 pm EST

Support level: Free or trial
OK yes its fixed now.

I just hit "Generate New Key" and now im able to login with viewer and sync the address books.

Thanks for the help !

no idea why when i installed for the first time it didn't generate the key. I found about the key by installing the Self Hosted into another computer, that's when i saw there was a key there and not in my other installation.

Thanks.!

Viewer Can't login to Self Hosted Server

Prime Computers, User (Posts: 4)

Nov 07, 2017 4:26:11 pm EST

Support level: Free or trial
Hello, yes im running the lastest version of viewer and self hosted
viewer 6.8.01
and server  2.6 [2603]

And I think i know whats the problem. in the Server configuration in the tab Authentications. it only has the MD5 but does not have any key.

gonna try to reinstall and see if that help , hopefully i don't loose my current computers that are register in to this self hosted.

btw the self RU is installed in the windows Server 2008 r2 I assume it's compatible?

Viewer Can't login to Self Hosted Server

Prime Computers, User (Posts: 4)

Nov 07, 2017 1:21:10 pm EST

Support level: Free or trial
Thanks for your fast response.

Im sorry to inform that i have triple check the ports and they do match , im using the default ports 5655. Windows Firewall is turn OFF for all profiles, and theres no other firewall running in the machine.

any other advice?

Viewer Can't login to Self Hosted Server

Prime Computers, User (Posts: 4)

Nov 07, 2017 1:08:21 pm EST

Support level: Free or trial
Hello everyone, last week i started to use RU in our premesis, so far this is what I been able to do.

1- Installed RU Server for relay ID server
2- Created MSI package and deploy to our computers, configured with self hosted server
3- Auto register to address book the computers in the Self hosted RU server.
4- Created user and address book and assign security for the Self Hosted server address book.

Im able to access the computers inside the network and outside the network.

what I can't do is to connect the viewer to self hosted server. I just cant login. even with a viewer inside the same network using the local ip address of the server, it just dont connect. I enter the user name and password created in the Self Hosted and the viewer just says signing on to "192.168.3.99" and then goes away and nothing, thats all i get.

I want to be able to login so i can use Sync Address Books.
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