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Problems with Agent

Darrell Haslam, User (Posts: 3)

Sep 26, 2017 8:22:15 am EDT

Many thanks.

Problems with Agent

Darrell Haslam, User (Posts: 3)

Sep 26, 2017 7:28:19 am EDT

Thanks for the quick reply.

I have included a screen dump from Avast Anti-virus. I have also seen similar alersts on a number of free AV products.

Problems with Agent

Darrell Haslam, User (Posts: 3)

Sep 26, 2017 7:03:43 am EDT

I am carrying out some testing with your remote support software and generally find it to be a great product.

I have downloaded the latest version from your website (v6.8).

I have found that a number of AV products (e.g. Avast and  AVG) identify the exe filefor the host agent as a generic virus. I am sure this is a false-positive but is still something I would like to avoid if possible.

Is this something that you are aware of and is it something that is likely to be addresses in the near future ?

I am considering using your software to provide remote support for clients - (I understand your licence allows it to be used for commercial puposes free of charge up to 10 clients).

I suspect this will cause alarm bells with clients if their virus software reports the file to be a virus.
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