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RU Stopped Working

KDK, User (Posts: 4)

Aug 10, 2017 2:01:29 pm EDT

Thanks Conrad!! Greatly appreciate your quick and accurate response.  That's the best tech support I've experienced in years!!  I wish I knew more people looking for a remote connection solution so that I could recommend RU to them.
I've at least got my internet ID connection working now so I'm back up and running.  I'll work on getting the direct connection/WOL configured later this weekend when I've got some time.

Take care, and many thanks again.
-kelly

RU Stopped Working

KDK, User (Posts: 4)

Aug 10, 2017 12:17:21 pm EDT

Brilliant!!  

I had tried re-installing before, but without deleting the reg key.  I think that worked, I've at least got all my menu options back.  Now I just have to go to work to see if I can connect.  Fingers crossed...

Thanks!
-kelly

RU Stopped Working

KDK, User (Posts: 4)

Aug 10, 2017 11:31:33 am EDT

I should add that I can connect just fine when my viewer computer is on my home network if I use the local IP address, but when I try to connect from work, it's no go.

-kelly

RU Stopped Working

KDK, User (Posts: 4)

Aug 10, 2017 11:29:27 am EDT

Hoping someone can help.
I've been using RU very successfully for a couple months and been very happy with it.  Recently I've been unable to establish a connection.  On the host side, I no longer have the right-click options I used to.  I only have
-setting for host...
-about remote utilities...
-restart host
-stop host

Am I not supposed to have the internet id connection settings and options in that list?
What have I done wrong here?

Thanks in advance.
-kelly
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