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Intermittent connections to ID server?

Pat O, User (Posts: 2)

Jul 18, 2017 11:08:10 pm EDT

Support level: Free or trial
Thanks very much for the prompt and helpful reply Conrad.  The host is on an office building network and apparently other tenants have been having connectivity issues in general for the last couple of days, so that would seem to be the problem.  Thanks again!

Intermittent connections to ID server?

Pat O, User (Posts: 2)

Jul 18, 2017 3:10:57 pm EDT

Support level: Free or trial
Hi.  Running Win 10 Home Host and Win 10 Pro Viewer  I was on older versions until yesterday when I updated in an attempt to resolve this issue but behavior remains identical.

Everything has worked great for the last two months with no problems.

The host appears as online intermittently.  Nine times out of 10 when attempting to connect, the host drops to offline and then after a few moments appears online again.  One time out of 10 I will be able to log on.  Once logged on I stay logged on, even though in in my connection list the host continues to drop offline and then come back while I remain logged on.

I do not have any other hosts to compare, but this does happen with multiple viewers coming in from different networks.

The host log repeatedly shows this:

  02.07.2017---17:05:54:753 96   Internet-ID ErrorCode <> 0 Error code: 1
  02.07.2017---17:06:27:909 96   Internet-ID: Unable to connect to ID server. Address:; Port: 443; Socket Error # 11001 Host not found.(EIdSocketError)

I don't think it is a DNS lookup issue since it does work intermittently.  Have there been any other reports of difficulty communicating with the ID servers?  Thanks
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