The only other question I have is the different companies and how that would work. I read the spoke and wheel blog mentioned in the links you shared. If I support multiple companies, I should just get a mini per operator license. Multiple viewers OR multiple licensing (2 free, 1 paid) does not seem to be supported. Would be a nice feature :) As a consultant I come in to places that already have something like this and seems I would have to juggle around to use their address book and key.
Is there a way around this? I have a laptop and desktop. I customized the agent on my laptop but now cannot connect using my desktop. With the free key am I just limited to one Viewer PC?
I have several small clients I am testing this out on before I buy anything. I need to also be able to connect to several different PC's from different organisations in one viewer hopefully. Using different paid and free keys.