I would recommend that you try installing Remote Utilities monitor driver and see if the issue persists. In version 6.9.x.x the driver installation is disabled by default (the corresponding checkbox in the installation wizard is unchecked). But you can install the driver after the Host has been installed - just open the Host settings, navigate to "Driver" and click install near the "Monitor driver" option:
Any idea why I cannot see the Install / Uninstall buttons in the Viewer? I suspect it is related to 4k display etc that my laptop has as the nav menu items also don't look 100% right (a bit squished). Both the viewer and the host are running the latest 'GA' release of 184.108.40.206.
NOTE that the active logged in user to the machine where the host is running only has "user" permissions as it is required (not local admin).
After enabling legacy display mode, it works but there are rendering issues. I've attached a screenshot for reference (Win 10 Pro latest build as of today). Also, if you try to use apps such as "SQL server management studio", some windows do not render at all within the application (are blank).
What plans if any does RU have to support a closed lid state (as specified in this thread) where the host does not require the use of legacy capture mode? I ask this question because I have a large amount of hosts deployed without this option and it would be a significant effort to update each host. Perhaps there is a central way of pushing the option from the viewer to all hosts?