steventhornley Thornley's community posts

Hello,
2FA works on two other computers, but a third one requires I use the Internet-ID connection after turning the 2FA on.....what happened?
I've been using RU for more than a year without problems, I've updated the host and the viewer, I've checked the ports, the ddns address of the router, the port forwarding rules, and I'm coming up empty.
Kindly direct me to a solution, please.

I'm posting to describe an unplugged DVI cable that caused a remote session with a black window/blank screen.
I walked to the remote station, plugged the DVI cable in, then the display appeared.
I found this behavior strange because when I access multiple headless servers and stations with putty or Windows Remote Desktop Connection a headless station still behaves as virtual display, but RemoteUtilities does not appear to have a remote display without a monitor plugged into the display port, the monitor doesn't have to be powered on for RU display to work, only that the display cable plugged to the display port on the remote station exists.
Why?

Conrad wrote:

Hello Steven,

You could try the following trick. Enable "Override DPI scaling" in Viewer shortcut properties, as shown on the screenshot below:

     

Hope that helps.

this is what worked
Thank you so much for pointing me in the right direction, how do I mark this as solved?

Hello, that is the default setting of the monitor, 17 inch laptop screen

My viewer menu is too small to read. I don't know how to adjust the resolution of the program.
The resolution of my screen is 3840 x 2160.
Any help would be appreciated.