R DL's community posts
properly connected, but black screen to Full-HD 'host'
Support level: Free or trial
hi,
yes for sure, both viewer and 'host' PCs have been restarted; all Windows updates have been installed (with reboot), your software is also latest version 6.3.0.6
yes for sure, both viewer and 'host' PCs have been restarted; all Windows updates have been installed (with reboot), your software is also latest version 6.3.0.6
properly connected, but black screen to Full-HD 'host'
Support level: Free or trial
- the viewer runs on Windows-7
- the client ('host') runs on Windows-10
- I can properly make a connection from the viewer to the host, altough the screen on viewer remains black
- when I move the cursor on the 'viewer' PC, I see the cursor also moving on the 'host' PC
- so the connectivity is fine, only the display does not get through
Maybe irrelevant, but the 'host' PC is a Full-HD monitor, whereas the 'viewer' PC is a more conservative monitor.
I tried already to lower the resolution of the 'host' PC monitor to the same resolution that the 'viewer' PC has, but this doesn't help.
Both PC's are entirely up-to-date with regards to graphics drivers etc.
We run BitDefender antivirus, and I have added the executable "rutserv.exe" on the host to the list of excluded processes in BitDefender : no change.
I have other 'host' PCs, running Windows-7, and they all are correctly accessible and visible from the 'viewer' PC.
-> any suggestions?
- the client ('host') runs on Windows-10
- I can properly make a connection from the viewer to the host, altough the screen on viewer remains black
- when I move the cursor on the 'viewer' PC, I see the cursor also moving on the 'host' PC
- so the connectivity is fine, only the display does not get through
Maybe irrelevant, but the 'host' PC is a Full-HD monitor, whereas the 'viewer' PC is a more conservative monitor.
I tried already to lower the resolution of the 'host' PC monitor to the same resolution that the 'viewer' PC has, but this doesn't help.
Both PC's are entirely up-to-date with regards to graphics drivers etc.
We run BitDefender antivirus, and I have added the executable "rutserv.exe" on the host to the list of excluded processes in BitDefender : no change.
I have other 'host' PCs, running Windows-7, and they all are correctly accessible and visible from the 'viewer' PC.
-> any suggestions?