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properly connected, but black screen to Full-HD 'host'

R DL, User (Posts: 2)

Nov 21, 2016 5:49:05 pm EST

hi,
yes for sure, both viewer and 'host' PCs have been restarted; all Windows updates have been installed (with reboot), your software is also latest version 6.3.0.6

properly connected, but black screen to Full-HD 'host'

R DL, User (Posts: 2)

Nov 19, 2016 8:56:41 am EST

- the viewer runs on Windows-7
- the client ('host') runs on Windows-10
- I can properly make a connection from the viewer to the host, altough the screen on viewer remains black
- when I move the cursor on the 'viewer' PC, I see the cursor also moving on the 'host' PC
- so the connectivity is fine, only the display does not get through

Maybe irrelevant, but the 'host' PC is a Full-HD monitor, whereas the 'viewer' PC is a more conservative monitor.
I tried already to lower the resolution of the 'host' PC monitor to the same resolution that the 'viewer' PC has, but this doesn't help.

Both PC's are entirely up-to-date with regards to graphics drivers etc.

We run BitDefender antivirus, and I have added the executable "rutserv.exe" on the host to the list of excluded processes in BitDefender : no change.

I have other 'host' PCs, running Windows-7, and they all are correctly accessible and visible from the 'viewer' PC.

-> any suggestions?