Ron Brennan's community posts

Up-to-date Windows 10 Pro, RU 6.6.0.7, direct connection

A full shutdown in the same sense as a Soft Off and ACPI power state S5 - the state the host (usually, because it is configurable) goes into after the operator presses the Power On/Off button.

I have had no problem starting the host from a S4 (Hibernate) state by double clicking the connection icon. However:

1. I have not been able to turn on the host from S4 using Power -> Turn on the remote computer (Wake on LAN)
2. I have not been able to restart through any means from S5.

I have found people on the Web claiming to be able to restart a computer using WOL with other software from S5.

Can anyone shed any light on this please.

Fixed by following up on Conrad's diagnosis.

There was never any problem with Remote Utilities.

In summary, my modem was providing Wi-Fi in addition to the Wi-Fi from my router connected to the modem. I had my ISP bridge the modem and the direct access connection worked.

A few months ago I had RU direct connection working with no problem at all.

Between now and then I changed my cable, telephone, and Internet package. The old package did not include Wi-Fi; the new one did without my realizing it. And, I was too lazy to research this other network I noticed, and not smart enough to realize this other layer 1 segment could be the source of my direct connection problem.

But this software was well worth the time and effort to get it working. I have a strong preference for Remote Utilities over  [censored] . I love this product and this company.

This is going to be an invaluable tool for a couple of commercial travelers who often need information (and sometimes functionality) from their unattended office machine. Additionally, it will save me much time and effort by allowing me to remotely support these fellows with their IT tasks instead of having to travel significant distance to their office.

Maybe a Google search will find this post and help others fix their direct connection problem or find a tremendous tool.

Conrad just spent a significant amount of time in a remote session with me trying to fix this. We couldn't find the problem. At this point, it seems that my ISP is providing me Internet access behind a shared connection.

Is there anybody here able to use a RU direct connection with eastlink.ca? If so, are you in Nova Scotia, Canada?

I was successful a few months ago with an earlier version of RU but maybe eastlink.ca has changed something.

A counter argument is that such a change would adversely affect the gamers. And there are a lot of gamers.

I haven't gotten in touch with Eastlink yet, but will post any information I get.

Again, appreciation and thanks to our favorite RU staff member.

No, www.canyouseeme.org just reported my external IP as 24.222.xxx.xx.

Many people using direct connection and my being the only one having a problem is definitive and reassuring. The fix should be easy when I find it.

All my machines have Bitdefender Total Security 2017 installed.

I'll try reducing my environment to a minimum (no router, Bitdefender uninstalled, Windows Firewall and Defender disabled) again, on another machine, and keep looking for the problem with 6.6.0.7 installed.

Benny Tucker wrote:

try using the IP address instead of domain name

Benny, you were correct and I was wrong. I tried the PowerShell Test-NetConnection cmdlet again with the domain name and it came back TcpTestSucceeded: false; with the IP address it came back with TcpTestSucceeded: true. I was obviously wrong when I said that I had already tried it.

I'm still working on my direct connection problem.

Would someone please verify that they have been successful in using a direct connection with RU version 6.6.0.7.

1. By bypassing my router, I meant that I connected the cable from my modem directly to my computer (disconnecting the cables between my ISP and my router, and my router and computer).

2. Yes, in my original test, both the Host and the Viewer were on the same subnet. However, I cannot even log on with a direct connection; it isn't just WOL I can't get to work.

3. WOL does work over the Internet I believe.

4. After I went to bed I remembered that I forgot to mention above that Windows firewall was turned off too, as was Windows Defender. (I realize that Windows firewall is automatically turned on when one turns off Bitdefender.)

5. Summary of Test-NetConnection test run on Host machine:

The Host was running correctly as confirmed by a previous successful Internet-ID connection
The Router was physically disconnected from host
All Bitdefender firewall and all Bitdefender anti-malware settings turned off
All Windows Firewall settings turned off
Windows Defender settings turned off
No other defensive software nor VPN software running
Powershell Test-NetConnection test on Host returns success for ping and failure on TCP

This morning I think I try to find a copy of the RU version I had running a few months ago and try that. I think I've narrowed the possible explanations down to my having repeated the same error over and over again or a version 6.6 bug.

No, I'm not trying to connect over a VPN. I mentioned that it is installed, but it's not connected when I'm trying to get a direct connection with Remote Utilities.

I did try using an IP address instead of a domain name, but that didn't help.

Thanks for the suggestion though.

Up-to-date Windows 10 Pro; Remote Utilities 6.6.0.7.

I have Private Internet Access installed on the host but not connected.

In summary, I've disabled my anti-malware and firewall (both Bitdefender 2017), and bypassed my router with a direct connection to my computer.

The following Powerscript cndlet successfully pings the socket but fails the TCP connection test:

Test-NetConnection <domain-name> -port 5650 -InformationLevel Detailed

I've had Remote Utilities version 6.5 (maybe earlier) running on earlier versions of this platform (router firmware, OS, security software) with a direct connection.

Everything works fine with an Internet-ID connection with 6.6; however, I need Wake-on-LAN which is available only with a direct connection.

Is anybody else having a problem connecting with a direct connection?

Does anybody have any suggestions?

Hi Conrad,

File Transfer mode is something we will be using most often. Even the few minor fixes might be worth it to us to wait the relatively short two or so weeks for version 6.6.

Having release information helps my planning.

Thank you.

Ron