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Connection issue

Dmitri, User (Posts: 4)

Nov 11, 2016 4:51:16 am EST

Ok, fixed, I had to add users who is enabled to login.
And now question - despite of security mode - viewer always connects to currently active user account...
Is there any way to connect viewer to specific user account? Not to the active one?

Connection issue

Dmitri, User (Posts: 4)

Nov 11, 2016 4:38:16 am EST

Hey Conrad!
After opening ports 5650 in FW - connection works.
But still one issue - it only works with Remote Utility security mode - but not with WinNT...
Still looking... :)

Connection issue

Dmitri, User (Posts: 4)

Nov 03, 2016 7:25:04 am EDT

Hi Conrad!

Yes, I did test host setup with Remote Utilities by accessing from another PC and location (using RU Viewer) - all types of connections works flawlessly - Full control, File transfer, RDP with both - Direct connection and Internet-ID.

I will enable Event logging later today to see if I have any errors.

Update: Error log shows: "<Timestamp> Connection <#Connection ID>. Error. Name: <Connection name>, host: <host id+port id>. Exception class:"EIdConnectTimeout". Message: "Connect timed out"."

regards,
Dmitri
Edited:Dmitri - Nov 03, 2016 8:20:59 am EDT

Connection issue

Dmitri Sribnyi, User (Posts: 4)

Nov 03, 2016 4:23:16 am EDT

Hi!

I have the following issue with Remote Utilities.
I cannot connect to remote computer (host) using any type of connection (like "Full control", or "File transfer"), but RDP (via RU Viewer ) works just fine.
I tried "Internet-ID" and "Direct access", I tried to disable Antivirus and Firewall (SW and Router) - same result.
Host setup is OK - I have no any issues to connect to this host from another computer (located in a different place).
What else should I check?
All these computers running Windows 10.
regards,
Dmitri