Dmitri's community posts

Ok, fixed, I had to add users who is enabled to login.
And now question - despite of security mode - viewer always connects to currently active user account...
Is there any way to connect viewer to specific user account? Not to the active one?

Hey Conrad!
After opening ports 5650 in FW - connection works.
But still one issue - it only works with Remote Utility security mode - but not with WinNT...
Still looking... :)

Hi Conrad!

Yes, I did test host setup with Remote Utilities by accessing from another PC and location (using RU Viewer) - all types of connections works flawlessly - Full control, File transfer, RDP with both - Direct connection and Internet-ID.

I will enable Event logging later today to see if I have any errors.

Update: Error log shows: "<Timestamp> Connection <#Connection ID>. Error. Name: <Connection name>, host: <host id+port id>. Exception class:"EIdConnectTimeout". Message: "Connect timed out"."

regards,
Dmitri

Hi!

I have the following issue with Remote Utilities.
I cannot connect to remote computer (host) using any type of connection (like "Full control", or "File transfer"), but RDP (via RU Viewer ) works just fine.
I tried "Internet-ID" and "Direct access", I tried to disable Antivirus and Firewall (SW and Router) - same result.
Host setup is OK - I have no any issues to connect to this host from another computer (located in a different place).
What else should I check?
All these computers running Windows 10.
regards,
Dmitri