Mohd Ismail's community posts

You are correct, I have determined that the problem is with the outbound port 563 not open.  Any hint when will the new version be ready for release?

Hi, I don't mean to hijack the thread, but I am having the same issue where I have a host in my company that shows the white/grey tray icon instead of blue tray icon.  Upon viewing the log, I get the exact same error message shown above.

09.08.2016---09:36:01:386 34   RUT Host 63006 is started. Windows 6.1 64bit
  09.08.2016---09:36:54:929 96   Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
  09.08.2016---09:36:59:929 96   Internet-ID ErrorCode <> 0 Error code: 1
  09.08.2016---09:38:23:430 96   Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
  09.08.2016---09:38:28:431 96   Internet-ID ErrorCode <> 0 Error code: 1
  09.08.2016---09:39:52:011 96   Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
  09.08.2016---09:39:57:012 96   Internet-ID ErrorCode <> 0 Error code: 1
  09.08.2016---09:41:20:507 96   Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
  09.08.2016---09:41:25:508 96   Internet-ID ErrorCode <> 0 Error code: 1
  09.08.2016---09:42:49:010 96   Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
  09.08.2016---09:42:54:011 96   Internet-ID ErrorCode <> 0 Error code: 1
  09.08.2016---09:44:17:643 96   Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
  09.08.2016---09:44:22:644 96   Internet-ID ErrorCode <> 0 Error code: 1
  09.08.2016---09:45:46:155 96   Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
  09.08.2016---09:45:51:181 96   Internet-ID ErrorCode <> 0 Error code: 1
  09.08.2016---09:47:14:725 96   Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
  09.08.2016---09:47:19:726 96   Internet-ID ErrorCode <> 0 Error code: 1
  09.08.2016---09:48:43:263 96   Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
  09.08.2016---09:48:48:264 96   Internet-ID ErrorCode <> 0 Error code: 1

My question is, how do I go about figuring out where the problem is, whether it's at the router of my company, or somewhere else?  Is there a backtrace-like tools that I can use?  I tried to ping server.rutils.com, and the ping returns connection is ok.

UPDATE:  I try to telnet to server.rutils.com port 563, and I get Network error: Connection timed out.  Note that I am connecting from Malaysia.