Ron Sami's community posts

Conrad wrote:

Hi Ron,

I'm ashamed :) Despite it was me who helped you back then, this time I completely forgot to mention this option and help Jimmy.

Haha! I wasn't sure if it was you that helped me and didn't want to credit the wrong person, but I just wanted to share how we got this problem fixed for me.

Hello,

I was able to get this problem fixed for me with the tech support help and would like to chime in on what we did..

As in my OP, I couldn't get the screen to fill the screen and even with 'Fullscreen stretch", it still didn't work, I just had to uncheck the "constrain proportions" box and the black borders on the side went away. Hope this helps you in this situation also.

Good Luck!

Hello.

I'm using a 1 operator subscription and I love the program, the only thing that I can't figure out is when I connect to any host, the viewer has two large back bars on either side of the screen. It's like the viewer cannot fill up the screen? I tried F12 and going through the different sizes, normal, stretch, full, full stretch and they all have the black bar on each side. I have tried adjusting the resolution (1366x768)  on my viewer screen to a lower resolution (1024x768) but that doesn't help.

Thanks!